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Logon duration Data cannot be retrieved XenDesktop 7.15 CU3

Theo Portaal


We've published a fresh Win10 1809 desktop in our Xendesktop PVS 7.15 CU3 environment. The "old" Win10 1703 desktops have no issues, but the 1809 desktops don't show any Logon duration Data in Director. On both images, the VDA is 7.15 CU3 and they connect to the same delivery controllers. 

We can rule out things like GPO's, Citrix Policies, etc because I also tried connecting the old 1703 vdisk to the new desktops and then Logon duration is showed as it should.

Xenapp sessions are also showing Logon durations so the problem has to be within the new 1809 vdisk. 


I also tried the Get-LogonDurationAnalysis from https://support.citrix.com/article/CTX218717 but on both images i get a "Could not find EventID 4624" error.

On the 1703 image, the Citrx User Profile Manager option isn't installed during VDA installation. On the 1809 image i tried with and without it. No result.


I also exported de ODATA and the LogOnDuration fields are empty (except those from the XenApp sessions)


Hope someone can help me out! Thanks in advanced.



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