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How to troubleshoot long delay in launching citrix virtualapp apps?


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We have Citrix VirtualApp 7.15.

The internal URL takes user to the netscaler VIP.
There is only on DC configured to authenticate users and 1 RSA  server.


We are having issue where  apps open after 5 min or 10 minutes after clinking on them . Sometime if the users are logged off due to idle timeout , on next launch it takes time or it will not even launch. 
Storefront server is not logging any errors.
User profile store is accessible.
If I login to the application servers through rdp then they seem to be fine.

How can I troubleshoot this issue?

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First thing you should troubleshoot is: Does it also happen when Netscaler gateway is not in the equation ? Like for instance when you do the same thing from the internal network directly logging on to the Storefront portal ? Start dissecting the equation by eliminating piece by piece until you can pinpoint exactly where the source of the problem is.

 

That's how to troubleshoot such an issue best imho.

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