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After upgrade to VDA 7 1906.2 - Citrix Director "Logon Duration" shows Cannot Retrieve Data


Bo Faurholt1709153012

Question

After an upgrade of Citrix VDA to 7.1906.2  from 7.1906 , in Citrix Director the Logon Duration under User Details gives an error of "Cannot Retrieve Data".

If I downgrade back  to VDA 7.1906 it works again.

 

I have tested the VDA upgrade in 2 separat environments and gets the same error both places.

and in both places if I downgrade the VDA , it works again.

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Hi Thansk for the input.

 

As an update regarding the error im seeing in Director - regarding Logon Duration:

 

This is the error in the Application Event Log on the Director Server: ( NB! I have replaced some servername/username with XXXXX) 

 

Log Name: Application

Source: Citrix Director Service

Date: 05-08-2019 20:52:09

Event ID: 5

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: XXXXX

Description:

The description for Event ID 5 from source Citrix Director Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

 

The following information was included with the event:

 

Failed to connect to data source 'The broker service reported an error. See the event log for more information.' ('http://XXXXX/Citrix/BrokerAdminService/v2').

 

Verify that the data source is available.

 

User: 'XXXXXX'

Console operation: 'Retrieving running applications details…'

 

Additional diagnostics information (error message):

'Failed to execute broker synchronous command=GetRunningApplications'

 

the message resource is present but the message is not found in the string/message table

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Citrix Director Service" />

<EventID Qualifiers="0">5</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-08-05T18:52:09.914027600Z" />

<EventRecordID>15449</EventRecordID>

<Channel>Application</Channel>

<Computer>XXXXX</Computer>

<Security />

</System>

<EventData>

<Data>Failed to connect to data source 'The broker service reported an error. See the event log for more information.' ('http://XXXXX/Citrix/BrokerAdminService/v2').

 

Verify that the data source is available.

 

User: 'XXXXX'

Console operation: 'Retrieving running applications details…'

 

Additional diagnostics information (error message):

'Failed to execute broker synchronous command=GetRunningApplications'</Data>

</EventData>

</Event>

 

***

 

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On 8/8/2019 at 11:27 AM, Bo Faurholt1709153012 said:

Hi

I tried the registry keys, but that didn't help.

 

I ended up with completely rebuilding the VDA machine from scratch in order to get it to work.

 

Thanks for the inputs.

 

I have upgraded my VDA agent from 1906.1 to 1906.2 yesterday but do not experience this problem. All logon durations are shown correctly.

 

I do not have Citrix Director installed on my storefront servers (I deselected on purpose during installation) but have it running on a separate dedicated server in the network instead. That server has not been upgraded and is still running Director version 1903.1.0 Build 114

 

So I don't think that the problem is in the VDA agent but perhaps rather in the Director version or how it cooperates with the VDA.

 

I hope this information from a total separate source helps you eliminate and analyze the problem

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