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I cannot access ctrix server after update


Anthony Klune

Question

After accepting an update that was pushed I cannot log onto citrix. It asks me to add an account but when I add my email address (my account?) I get the error.

 

"Your account cannot be added using this mail address. Make sure you entered correctly. You may need to enter a server address instead."

 

What server address? I am confused. This is only to access a clients server that we need to access but we can no longer access via the web page we used to access.

 

Anybody out there overcome this issue before? Many thanks. 

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