Jump to content
Welcome to our new Citrix community!
  • 0

Mouse freeze issue with dual monitor setup Xenapp 7.15 Server 2016

Boris Schurmans




I'm having an issue with where the mouse (pointer/scrolling) freezes for a second every 5 seconds.


This only occurs on a HP t5740 WES 2009 thin client with dual monitor setup (VGA, Display port to DVI adapter). Receiver 3.4 is installed in the HP image.

Already tried suggestions in Citrix Article CTX206224.


Tried upgrading the receiver to 4.2.100 (not officialy supported on HP support site) but same issue occurs.

Tried connecting a direct DP to DP cable, but got no signal on the monitor.


Single monitor setup with VGA or Displayport to DVI adapter work fine.


Anyone seen similar issues?



Link to comment

3 answers to this question

Recommended Posts

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...