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citrix workspace mouse offset issue

Russell Lilley


we have a issue that we cannot get a understanding of, we use citrix to access java apps via citrix workspace, when we leave the app open and lock the screen for a significant amount of time the mouse pointer then doesnt want to go over the app again, in case this is also linked its effects adobe acrobat as well.


I have tried


updating to the latest version of Workspace,

setting the append mouse reg key

setting the High DPi to No use native resolution

Nether of these has worked.


Any help greatly appreciated.


Let me know if there is any diag logs I can get.


(if posted in the wrong forum Couldn't find one for workspace specifically.)

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