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Citrix XenDesktop 7.15 MCS with SCVMM Windows 10 non-persistent VDIs goes into update failed state.


satya m

Question

Citrix XenDesktop 7.15 MCS Machines in the non-persistent pool goes into update failed state intermittently. Once we run a repair for the VM from SCVMM the machine is working as expected. I am seeing this only with non-persistent machines and not persistent ones.
Also, this does not happen for all the machines in the pool. This issue happens on around 100 machines out of 500 and each time it is a different set of machines
Citrix Xendesktop 7.15 LTSR CU3
SCVMM 2016
Hyper-V host: windows server 2016 DC
1->Issue is occurring in all windows 10 non-persistent Desktops for the users using MCS.
2->At the time of the issue,  we are seeing that the machines are in “Update Failed “ state. Through SCVMM we can see failed jobs.
3-> we observed that when MCS triggered any power related activities, like Reboot or Shutdown through SCVMM, those non-persistent Win 10 Desktops are going to “Update Failed “ state. Also, we observed that the differential disk value has been changed. This might the root cause.
Citrix asked us to contact MS as they suspect it to be an issue at the hypervisor layer.

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