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Office applications Crashing Randomly - Office 365

Campbell Kay


Hi Guys,


we have had office crashing randomly on one VDA a day, the image hasn't changed for weeks so i dont understand why this is happening


errors below


Faulting application name: WINWORD.EXE, version: 16.0.11328.20368, time stamp: 0x5d1735d8
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2999, time stamp: 0x5ce36b16
Exception code: 0xe06d7363
Fault offset: 0x000dc1a2
Faulting process id: 0x298
Faulting application start time: 0x01d53db52396e269
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 679f8f75-a9a8-11e9-a97b-000d3ad1aaaa
Faulting package full name:
Faulting package-relative application ID:



the app could vary between OUTLOOK.EXE, EXCEL.EXE


anyone seen anything like this?


we are running the latest version of the ELM, VDA 1906, Office is not an elastic layer.





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