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Office applications Crashing Randomly - Office 365


Campbell Kay

Question

Hi Guys,

 

we have had office crashing randomly on one VDA a day, the image hasn't changed for weeks so i dont understand why this is happening

 

errors below

 

Faulting application name: WINWORD.EXE, version: 16.0.11328.20368, time stamp: 0x5d1735d8
Faulting module name: KERNELBASE.dll, version: 10.0.14393.2999, time stamp: 0x5ce36b16
Exception code: 0xe06d7363
Fault offset: 0x000dc1a2
Faulting process id: 0x298
Faulting application start time: 0x01d53db52396e269
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 679f8f75-a9a8-11e9-a97b-000d3ad1aaaa
Faulting package full name:
Faulting package-relative application ID:

 

 

the app could vary between OUTLOOK.EXE, EXCEL.EXE

 

anyone seen anything like this?

 

we are running the latest version of the ELM, VDA 1906, Office is not an elastic layer.

 

Thanks,

 

Cam

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