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Netscaler integration with Swivel appliance

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I have integrated Swivel appliance with Netscaler 12.1 but it's not pulling the pinsafe image to enter the Pin. The Netscaler is in DMZ and allowed communication from Netscaler to Swivel. I have tested the same configuration on a netscaler in non DMZ and it works fine. It displays the image to enter the pin for authentication at the Netscaler gateway page. Please advise.

I have attached both images, one where it displays the pinsafe image and the second where it does not displays the image.



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