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WEM 1906 - Citrix WEM User Logon Service adds 5 seconds to logon time

Cyrill Däniker


After the upgrade from WEM 4.6 to 1906 we noticed the "Please wait for the Citrix WEM User Logon Service" during the logon process.

This service seems to add an additional 5 seconds in average to each logon and we don't know what this service does.


We couldn't find any documentation about this service or in which version it was released.

We've tested the logon on a server with Citrix WEM 1906 with the Citrix WEM User Logon Service up/running and with the service stopped/disabled and we haven't noticed any difference in the Actions processing.

Now we're asking ourselves what this service is used for?

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This issue was fixed in WEM 1909:


When you log on to a Workspace Environment Management agent machine, the logon process might take longer to complete. The issue occurs because the Workspace Environment Management agent logon service (Citrix.Wem.Agent.LogonService.exe) delays the logon process for several seconds even though the Endpoint Management group policy processing is disabled. [WEM-5237]

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