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WEM Management Serevr 1906 crashes every 24 hours


Claus-Michael Maier

Question

Hi @all

 

after upgrading the WEM Management Server from 4.7 to 1906 the service didn`t work correct. The Norskale service running but the event log the following message was

coming up.

 

--------------------------------

Faulting application name: Norskale Broker Service.exe, version: 4.7.0.0, time stamp: 0x5b3b2f06
Faulting module name: adsldpc.dll, version: 6.3.9600.17415, time stamp: 0x545053e3
Exception code: 0xc0000005
Fault offset: 0x000000000001e554
Faulting process id: 0x1380
Faulting application start time: 0x01d4d35b74778845
Faulting application path: C:\Program Files (x86)\Norskale\Norskale Infrastructure Services\Norskale Broker Service.exe
Faulting module path: C:\Windows\system32\adsldpc.dll
Report Id: d350f54c-4299-11e9-80fe-005056ad16f6
Faulting package full name:
Faulting package-relative application ID:

---------------------------

 

The Windows Server (W2K12R2) is fully patched but this doesn`t help :-(

 

 

 

Any ideas ?

 

Regards Claus-Michael

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4 answers to this question

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Sorry i do not have any dump file. But now, it works more stable since i recreated the local DB Cache of the WEM Server.

Perhaps the update process didn`t do this.

 

What i did additional....

 

"C:\Windows\Microsoft.NET\Framework64\v4.0.30319\ngen.exe update"

 

On the client site i made a rollback to Version 4.7 (no try more because the 1400 users are much angry)

 

 

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