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Smartcard is not recognized by the Citrix gateway plugin

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I posted this same message to your other discussion question regarding intermittent connectivity issues with NetScaler Gateway.  Same information should apply, as authentication attempts are also logged in that same log file.


Can you enable debug logging (https://support.citrix.com/article/CTX138155) , reproduce the issue and then post the file referenced below (or contents of) to the thread?


C:\Users\<username>\AppData\Local\Citrix\AGEE\~nssslvpn.txt file (might want to replace any identifiable information before posting).


There will be some useful information in there that should help you towards a potential cause.

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