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Unable to launch desktop from Netscaler Gateway if the vm is in different VLAN that Controllers, NSIP and Storefronts.


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Hi team!

I have a very stranger case. This is my platform:

 

XD 7.15 LTSR CU4

Netscaler Gateway 12.1

2 machine Catalogs:

- 1 machine Catalog with name "IT" has vms in the same network than Controllers, NSIP and Storefront -> VLAN 1

- 1 machine Catalog with name "Direccion GTO"  has vms in other network with different VLAN- > VLAN 41

- Both Catalogs are created from the same gold template.

 

From inside, all works fine.

 

From outside, I can launch a desktop from catalog "IT" but not from "Direccion GTO". When I try to launch it, this message appear:

 

image.png.cbfd66fb9765174a6f06d3ceb0c3813f.png

 

Sorry for the spanish message, but it's very similiar to this CTX message:

 

https://support.citrix.com/article/CTX233143

 

image.thumb.png.967eceab84549e442aacd4f84729f106.png

image.thumb.png.6308c3e0bb76db145c723f13f0bb417f.png

 

 

I have check the ports 1494/2598 TCP/UDP and I have configure in the firewall ALL:ALL between VLAN 1 - VLAN 41

 

What can it be wrong?

 

Thanks in advanced.

 

 

image.png

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1 hour ago, Juan Luis Delgado Fernández said:

Thanks for your reply Arnaud but the STA is ok, there isn't private IP:

 

Direccion GTO $S7-12]
Address=;10;STA318685325;1DA47802B39E322FE753C43404368D

 

I have compared with IT .ica file and it's ok:

 

[IT $S8-17]
Address=;10;STA318685325;1DAD56AE5C60C0C4BC84D3F356BF90

 

Both .ica files are similar

 

 

JuanLuis,

 

Is the Windows Firewall (Defender) enabled?

If so could you try to "temporary" to disable it and test?

 

Thanks

Arnaud

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