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TS Licence issue on MAC OS - ID 1011 TerminalServices-RemoteConnectionManager


rémi Jolly

Question

Hello,

 

Since sereval days one user cannot open a virtual desktop from his MacBook Pro. When I check the events on the VDA server, I can see the error below:

image.thumb.png.0994f3535d39be4e60c05e767d5a1680.png

 

This user can open a session from another device without any issue.

I've checked the RDS Licence server and everything is OK.

 

Do you have an idea to resolve this issue ? I alredy tried do delete folders in Library/Containers/com.microsoft.rdc folder but it does not exists..

 

Thank you 

 

Configuration:

- XD 7.15 LTSR CU1

- Windows serveur 2012

- RDS Licence server 2012

- Mac OS Mojave

- Workspace 1903 & 1906

  

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13 hours ago, rémi Jolly said:

I alredy tried do delete folders in Library/Containers/com.microsoft.rdc folder but it does not exists..

 

I noticed you didn't include the ~/ before Library in your file path, which makes a difference (at least on my MacBook Air (running 10.14.2))

 

image.thumb.png.af3ee9933e58b5ef9ed9b56202c579af.png

 

To get to this folder, open Finder and then click Go-->Go to Folder and then enter ~/Library/Containers/com.microsoft.rdc.mac/Data/Library/Application Support/Microsoft Remote Desktop

 

Once there, you can delete the contents (except for the logs directory) and try the connection again.

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