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.ICA not opening

Jinky Sagun


I have logged in to my Citrix account. It shows the apps available to me to open. When I click on any of them, it prompts to Open or Save the .ica file. When I hit either Open or Save, nothing happens. Cursor shows as loading (spinning) for a few seconds then back to the normal arrow cursor. I have already checked - the default program for .ica is Citrix Receiver. I have a Windows 10 machine. I used my work machine (Windows 7) and it did work there. I have tried IE and Chrome - nothing works. Help!

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Have you gone through this article?  


https://support.citrix.com/article/CTX804493 - Users Prompted to Download, Run, Open Launch.ica File, Instead of Launching Connection


Lots of good information in there from a troubleshooting perspective.


Additionally, test using Citrix Quick Launch (https://support.citrix.com/article/CTX219718) to make sure you are seeing the expected behavior without using a browser.


There is also a Chrome specific article, although I realize you are seeing this issue regardless of browser.


https://support.citrix.com/article/CTX136578 - Google Chrome not Opening Launch.ica Files


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