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After logging off of computer user is unable to log in again, has black screen and does not respond to input.


Britt Adams1709156619

Question

When logging out of physical computer setup as "RemotePC" user is unable to log in again, has black screen and does not respond to input. Computer is still online, able to connect to event log, services, cmd using psexec but the computer does not respond to any keyboard input and unable to connect to remotely. When it is in this state it takes 5 minutes for the computer to reboot when issued from cmd. When the VDA agent is removed the computer works fine, have tried several versions of the VDA agent with no difference. Computer is running Windows 10 1903, we have other identical computers with the same version that do not have this issue. Have made sure hibernation and all power saving features are turned off. Computer worked fine till about 2 weeks ago, did not see anything that updated or changed at the time it started.

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