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Office 365 Products randomly switch to (Unlicensed Product)

Jimmy Raborn


We've got an issue where users will at a seemingly random point will switch from a working licensed copy of O365 to Unlicensed Product / read only mode. Previous builds of Windows and Office have been doing this. We have AppData\Local\Office\16.0\Licensing in our UPM exceptions list and MOST of the time, things are fine. A user can be in a workstation for hours, maybe days and be fine but then suddenly they're unlicensed. The only fix we've found is to log off and grab a new VM. Has anyone seen this type of behavior before?


We're currently running:

XenDesktop LTSR cu3 

Windows 10 1809 build 17763.437

Office 365 ProPlus 16.0.10730.20344



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