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Can't Sync and Export Contact Lists/Folders/Groups


Joe Cooper

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SM 19.5.0-19

It seems SM will not sync contact groups or folders (that you can create in Outlook).  Contacts in groups other than "Contacts" are not synced at all.  This has caused many of our users to think that they were missing contacts.  Through testing we have found SM will sync contact lists; however, they do not export to the phone.  Has anyone else been able to sync any sort of contact grouping or other contact organization method?

 

All of the users were using built-in email apps on IOS/Android and this functionality does work with those so it doesn't seem an activesync limitation which Citrix seems to claim.

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