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Is site aggregation must for ITSM adapter on Citrix Cloud?



I had integrated the Citrix workloads which are hosted on enterprise DC with Citrix Virtual apps and desktops service on Citrix Cloud. And launching of applications and desktops are fine. When trying to integrate Citrix Site with ITSM adapter, it redirects to configure the site aggregation. While configuring the site aggregation with on-prem Citrix site it throws the following error stating "we couldn't find your site". Also I have attached the snapshots for the same.

- Can we do ITSM adapter integration only with Citrix site hosted on Citrix cloud rather than site aggregation with on-premises sites?


Kindly help me on the above issue and thanks in advance.




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Did you ever manage to add your internal site and get past the the error message - we couldn't find your site. been trying to dd an internal site and followed the proxy bypass requirements that need to be set on the Connector - add on site DDC to the bypass list


But we cant get past this error - we couldn't find your site


thanks mike

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