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Thinewire not working correctly with User Layer


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Hello,

 

as written in the title, I'm having problems with Thinwire not working correctly.

When logging in for the first time, the User Layer is created and Director/Thinwire shows "Provider HDX 3dPro (NVidia)". After a reboot and logging in again, the Director is showing the orange rectangle for Thinwire and when checking, it says "Using HDX 3DPro without a supported GPU..." and the Provider shows "HDX 3dPro (None)"

image.thumb.png.af38dc99f030df055bd734eada9c1b42.png

 

Does anyone have had a similiar problem or knows where to look first for troubleshooting?

 

Thank you in advance and sorry for my "not so good" Englisch

 

FYI: We use VDA 7.15 CU4 and the graphics card is a Nvidia M4000 with driver v419.17 (almost actual version).

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