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May 2019 Windows Update Breaks Generic Device Redirection


Paul Hite1709155384

Question

We are having some users reporting issues with their scanners today, coinciding with the 2019-05 Windows 10 updates that were installed last night. The Citrix Receiver no longer wants to redirect generic devices. The devices come across optimized and when clicking "Switch to Generic", the device disappears from the Receiver devices screen and does not appear again unless you disconnect/reconnect to a VDA.

 

We've tried resetting the receiver and then uninstalling/reinstalling it. Issue occurs connecting to multiple different desktops.

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