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Citrix Workspace Dual Monitor crash - MacOS


Georgios Syntelis

Question

I downloaded today Citrix Workspace for Mac Version: 19.3.1.25 (1903.1). I then logged into my company's desktop successfully (using CitrixViewer).

I am running MacOs Mojave 10.14.4 on an iMac with AMD Randeon R9 M395X.

 

I have an iMac with an external monitor. When I log-in using one of the monitors the application works fine - including running on full screen (in one monitor).

However when I click "View->Use All Displays in Full Screen" the following happens:

- A window is launched on the second monitor.

- Both the original Citrix window, and the new one are maximised. 

- My remote desktop is shown on both (mirrored) for less than a second.

- Then the second window crashes and the original window is restored into windowed mode.

 

I'd be grateful to any advice from the community. I have looked into this and that post but the recommendations there were not applicable to me.

 

Log file below - this is what gets printed when I try to go on full screen...

| 05-13-2019 | 15:30:08.803 | 5011 | 1 | ICARemoteViewFactory.m |   80 | +[ICARemoteViewFactory RemoteViewWithFrame:seamless:] |    TC_TW |     TT_API1 | Selected High power Metal supported GPU: AMD Radeon R9 M395X
| 05-13-2019 | 15:30:09.067 | 5011 | 32 |       twvdcmn.c |  203 |   TwDispatchCmd |    TC_TW | TT_TW2_COMMAND | Received CMD_TW2_INIT command
| 05-13-2019 | 15:30:09.067 | 5011 | 32 |       twvdcmn.c |  204 |   TwDispatchCmd |    TC_TW | TT_TW2_COMMAND | Buffer dump follows (0x600001c912c1, 184):
03 48 96 37 71 05 85 A0 0A 00 18 0F D5 9A 55 00   .H.7q.........U.
00 91 00 15 00 00 12 04 00 0E 00 02 00 00 02 18   ................
40 40 00 FF FF FF FF 04 00 04 00 04 00 06 00 04   @@..............
00 07 00 04 00 08 00 04 00 0C 00 08 00 0D 00 04   ................
00 00 00 04 00 0E 00 06 00 10 00 09 00 2C 00 11   .............,..
00 08 00 00 00 02 00 00 01 00 00 00 00 00 0A A0   ................
05 00 00 00 00 00 0A A0 05 00 0A 00 00 80 11 38   ...............8
04 00 0A 00 00 80 11 38 04 04 00 15 00 04 00 16   .......8........
00 08 00 17 00 04 00 00 00 04 00 19 00 05 00 1A   ................
00 00 06 00 1E 00 01 00 04 00 1F 00 0A 00 21 00   ..............!.
01 00 00 00 00 00 BB 49 A9 74 48 F9 40 DB 53 1A   .......I.tH.@.S.
79 D0 24 EB 9E 86 C1 02                           y.$.....
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c |  979 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | thinWireVersion = 2 TW2VersionIncrement=1
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c |  999 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | tw2ColorMode = 5 (RGB 24 bpp)
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1022 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | pInst->colorMode = 7
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1045 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | session width = 2560, height = 1440 
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1061 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->cachePower = 24 
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1072 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->handlePower = 15
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1083 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->maxObjectLength = 1396053
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1106 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | DiskCache disabled: pCache->minDiskObjectLength = 0 
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1115 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->initialSeedValue = 0 
| 05-13-2019 | 15:30:09.069 | 5011 | 32 |        tw2cmd.c | 1121 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | pCache->maxMemoryAllocationPower = 30 
| 05-13-2019 | 15:30:09.074 | 5011 | 32 |        tw2cmd.c |  867 |  SendAckTw2Init |    TC_TW | TT_TW2_ENTRY_EXIT1 | SendAckTw2Init entered: Send COMMAND_TW2_C2S_ACK_TW2_INIT
| 05-13-2019 | 15:30:09.074 | 5011 | 32 |        tw2cmd.c |  884 |  SendAckTw2Init |    TC_TW | TT_TW2_ENTRY_EXIT1 | SendAckTw2Init finished
| 05-13-2019 | 15:30:10.791 | 5011 | 31 |       twvdcmn.c |  203 |   TwDispatchCmd |    TC_TW | TT_TW2_COMMAND | Received CMD_TW2_INIT command
| 05-13-2019 | 15:30:10.791 | 5011 | 31 |       twvdcmn.c |  204 |   TwDispatchCmd |    TC_TW | TT_TW2_COMMAND | Buffer dump follows (0x600001225bd1, 168):
03 49 33 1F C3 05 84 0A 08 00 18 0F D5 9A 55 00   .I3...........U.
00 81 00 15 00 00 12 04 00 0E 00 02 00 00 02 18   ................
40 40 00 FF FF FF FF 04 00 04 00 04 00 06 00 04   @@..............
00 07 00 04 00 08 00 04 00 0C 00 08 00 0D 00 04   ................
52 D8 80 04 00 0E 00 06 00 10 00 09 00 1C 00 11   R...............
00 08 00 00 00 01 00 00 01 00 00 00 00 00 08 0A   ................
04 00 00 00 00 00 08 0A 04 04 00 15 00 04 00 16   ................
00 08 00 17 00 04 00 00 00 04 00 19 00 05 00 1A   ................
00 00 06 00 1E 00 01 00 04 00 1F 00 0A 00 21 00   ..............!.
01 00 00 00 00 00 BB 49 A9 74 48 F9 40 DB 53 1A   .......I.tH.@.S.
79 D0 24 EB 9E 86 C1 02                           y.$.....
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c |  979 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | thinWireVersion = 2 TW2VersionIncrement=1
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c |  999 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | tw2ColorMode = 5 (RGB 24 bpp)
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1022 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | pInst->colorMode = 7
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1045 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | session width = 2048, height = 1034 
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1061 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->cachePower = 24 
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1072 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->handlePower = 15
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1083 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->maxObjectLength = 1396053
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1106 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | DiskCache disabled: pCache->minDiskObjectLength = 0 
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1115 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT|TT_TW2_PROTOCOL | pCache->initialSeedValue = 0 
| 05-13-2019 | 15:30:10.793 | 5011 | 31 |        tw2cmd.c | 1121 |      Tw2CmdInit |    TC_TW | TT_TW2_CONNECT | pCache->maxMemoryAllocationPower = 30 
| 05-13-2019 | 15:30:10.795 | 5011 | 31 |        tw2cmd.c |  867 |  SendAckTw2Init |    TC_TW | TT_TW2_ENTRY_EXIT1 | SendAckTw2Init entered: Send COMMAND_TW2_C2S_ACK_TW2_INIT
| 05-13-2019 | 15:30:10.795 | 5011 | 31 |        tw2cmd.c |  884 |  SendAckTw2Init |    TC_TW | TT_TW2_ENTRY_EXIT1 | SendAckTw2Init finished

 

 

 

Untitled.rtf

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2 answers to this question

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Hi,

It is not crashing. There is a DDC policy to set the Display Memory Limit. By default it's 64MB. Ask your admin to raise that value to 128MB. Your issue will be fixed. 

 

Reason is that your iMac is already 5k display. Connecting another monitor will make the display Memory to go beyond 64 MB.

 

Tejus

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