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XA VDA 1808.02 UPM Issue "The Citrix Profile management could not mount search database"


Question

I have a user that when they log in to any of our VDA servers she ends up with 2 user profile folders (1st\Username.domain. & 2nd\Username) On the first attempt the mount fails (See EV Logs below) the 2nd attempt loads with no issues and the user is none the wiser, but i am left each day to delete the failed attempt after they have logged off. Can anyone help me resolve this. I need to fully understand this issue as I am afraid this could spread to other users. Any help would be greatly appreciated.  

 

The 1st contains just the AppData folder and an empty Gather logs folder  \\xa***\C$\Users\*********.DS\Appdata\Roaming\Citrix\Search\S-1-5-21-453321287-1213748503-1236795852-5080\GatherLogs.

 

Event Viewer App logs showed 

1/

The Event log Errors are : The gatherer is unable to read the registry ActivePlugins.

Context: S-1-5-21-453321287-1213748503-1236795852-5080 Application, SystemIndex Catalog

Details:
    The system cannot find the file specified.  (HRESULT : 0x80070002) (0x80070002)

 

2/

The gatherer is unable to read the registry Plugins.

Context: S-1-5-21-453321287-1213748503-1236795852-5080 Application, SystemIndex Catalog

Details:
    The system cannot find the file specified.  (HRESULT : 0x80070002) (0x80070002)
 

3/

The gatherer object cannot be initialized.

Context: S-1-5-21-453321287-1213748503-1236795852-5080 Application, SystemIndex Catalog

Details:
    The system cannot find the file specified.  (HRESULT : 0x80070002) (0x80070002)
 

4/

The application cannot be initialized.

Context: S-1-5-21-453321287-1213748503-1236795852-5080 Application

Details:
    The system cannot find the file specified.  (HRESULT : 0x80070002) (0x80070002)
 

5/

The Citrix Profile management could not mount search database 'S-1-5-21-453321287-1213748503-1236795852-5080' from 'C:\Users\********\Appdata\Roaming\Citrix\Search\'.

  Error code: '0x80070002': 


 

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