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Blank icons on XenApp desktops after CU3 upgrade


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On 5/3/2019 at 2:30 PM, Andy White1709154166 said:



I've just upgraded a test VDA worker server from 7.15 LTSR CU2 to CU3 and for some users they get these blank icons as seen in the screenshot.  If you right click them they are then ok and remain for the session.  If they log back in the same thing happens.


Anyone had this before?





  • You can give it a try by changing the ResetCache from registry.
  • HKCU\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell\StateStore\
  • DWORD: ResetCache and set the Value: 1
  • Also as per the article citrix. com/article/CTX234144
  • It clearly says that Citrix having same issue with CU1 and CU2 so this has been fixed in CU3 but if you still having issue then would suggest to raise a case with Citrix.




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