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Workspace unable to login through gateway


Matthew Riddler

Question

Hello,

 

I am trying to get an ubuntu 18.04 machine connected to my citrix estate.

I am using ubuntu 18.04 & the latest version of workspace.

This is connecting to the citrix farm (7.15 CU2) via a netscaler gateway 12.0.

I believe the issue is with the configuration of the netscaler policy.

 

At first I am unable to connect to the netscaler gateway, this is resolved by replacing the certificates.

 

cd /opt/Citrix/ICAClient/keystore/
 rm -rf cacerts
 ln -s /etc/ssl/certs cacerts  c_rehash /opt/Citrix/ICAClient/keystore/cacerts

 

This allows me to connect to the store after I enter my username & password. Then before my apps appear I get prompted for the password again (double authentication happens on the mac receiver, but just lets me login). This time I dont get any errors, just prompted for the password again. I have never successfully got to the apps using the workspace app.

 

Using firefox I am able to connect to the apps without issue.

 

When I then attempt to get to the store using the workspace app after closing it down, I get the message below.

Error in Connection: Unknown Error

 

I remember seeing a document on how to configure your netscaler gateway & cannot find that again.

 

We have all other native receivers working through the netscaler gateway, IOS (mobile & laptop), Windows & Android, but just cannot get the Linux receiver to work.

I have a netscaler policy to to the highest policy looking for the useragent of Linux, but doesnt seem to work as expected.

 

If anybody could point me in the right direction this would be great.

 

Thanks

Matt

 

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