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Screen goes sometimes black during a session


Question

Hello,

 

we have a hdx 3d pro session with VDA 1903 (same issue with 1811) running on windows 10 1709 and an igel thinclient with latest v10 firmware and linux receiver 1810 and two full hd monitors as endpoint.

 

Sometimes ( 2-3 times a day) the left screen is going black and after a few seconds, it comes back. Only one user is affected. The others with the same hardware and running on thesame delivery group has no problems.

 

We have no idea to troubleshoot this issue. The only thing we know, with VDA 7.15.3000 the issue is not there.

ANy ideas or does someone know this issue ?

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