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Authentication error when signing in from child domain.


Craig Hollar

Question

Environment

Controllers and VDA's are all in parent domain.

 

I have configured storefront to accept authentication from all of our child domains.  This is the error I get one authenticating:

 

An unexpected response was received during the authentication process.
Citrix.DeliveryServicesClients.Authentication.Exceptions.ExplicitAuthenticationFailure, Citrix.DeliveryServicesClients.Authentication, Version=3.12.0.0, Culture=neutral, PublicKeyToken=null
General Authentication Failure
ExplicitResult.State: 5
AuthenticationControllerRequestUrl: https://***.***.com/Citrix/StoreWeb/ExplicitAuth/LoginAttempt
ActionType: LoginAttempt
   at Citrix.Web.AuthControllers.Controllers.ExplicitAuthController.GetExplicitAuthResult(ActionType type, Dictionary`2 postParams)
 

Citrix Auth Error.PNG

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3 answers to this question

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Thanks Ganeshr for reply.  I had read that before hand.  Im not sure if that fits my environment as I don't have any citrix servers in the child domains.

 

Environment:

 

Parent.com

2- delivery controllers

4- hosts

1- SQL server

2- netscalers

 

Child domains

v.parent.com

d.parent.com

No citrix environment

 

Users from either child domain cant authenticate in citrix

 

Trusted domains have been configured in Storefront.  I have even set it to allow any domain, no luck.  I am testing the internal environment only at moment.  I have configured netscalers as well for external and no luck there either.

 

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