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Files/Folder getting stuck in Pending folder


Adam Leinss1709158621

Question

Citrix 7.1.5 LTSR CU3

 

Some (not all) of my users are not getting their settings persisted back to their profile folder.  When looking at the users having issues, their changes are getting "stuck" in the pending folder on the server, specifically \\acmefile\vdiwaha$\<someuser>\Win8.1v4\Pending\UPM_Profile

 

I opened a case with Citrix (which is still open) and the tech support person started going in and changing various policies in my production environment.  I stopped him when he was trying to include folders in the inclusion policy, even though the inclusion policy says it is for REGISTRY VALUES ONLY.  I tried telling him this, but he wanted to do it anyways and I stopped him and ended the call.

 

I need a systematic approach to solving this.  I turned on logged for a brief period of time and found this for one of the affected users which looks like a NTFS permissions issue to me:

 

2019-04-17;15:10:12.991;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 0 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\local\microsoft\vault> failed with: Access is denied.
2019-04-17;15:10:13.007;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 0 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\local\microsoft\vault\4BF4C442-9B8A-41A0-B380-DD4A704DDB28> failed with: Access is denied.
2019-04-17;15:10:13.054;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 0 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\local\microsoft\vault\UserProfileRoaming> failed with: Access is denied.
2019-04-17;15:10:13.085;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 0 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\local\microsoft\windows\caches> failed with: Access is denied.
2019-04-17;15:10:23.288;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 8228 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\local\microsoft\windows\inetcookies\container.dat> failed with: Access is denied.
2019-04-17;15:10:23.288;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 8198 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\local\microsoft\windows\webcache> failed with: Access is denied.
2019-04-17;15:10:23.335;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 0 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\appdata\roaming\microsoft\signatures> failed with: Access is denied.
2019-04-17;15:10:23.851;ERROR;SECURITY;bsmiley;1;8328;SetFileAttributesAPIWrapper: Setting attributes 36 on: <\\acmefile\vdiwaha$\bsmiley\Win8.1v4\UPM_Profile\ntuser.pol> failed with: Access is denied.

 

Any help is appreciated.  Thank you.

 

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