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Skype 2015 not fully working in XenApp 7.15 CU2, it has been fine for months


Andy White1709154166

Question

Hello,

 

Users are getting this error recently when users log onto their XenApp desktop (Windows 2012R2) which has O365 installed.

 

When they open Skype 

 

o3651.thumb.PNG.2644682d6e14129d3cd88a8b98ff2b29.PNG

 

Try and sign in

 

o3652.PNG.775f8eb1d543bf8325761e39894fbe91.PNG

 

Click cancel it lets you in but with the below error. 

 

o3653.PNG.45ee64973227a311f5ff2d97db1f1709.PNG

 

Thing is I can receive and send IMs and if I click on Groups and New then I see all my contacts.

 

I have tried resetting my UPM profile too.

 

Any ideas would be great.  Locally on my laptop it all works fine.

 

Thanks

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16 answers to this question

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I have reported this to MIcrosoft. It seems to be a problem only in targted and monthly update channels. Broad is fine. Fiddler trace shows S4B fails with a 403 error when trying to download the Office endpoints XML. If you open another Office application before Skype you are good. 

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To install Office I used this a few months ago:

 

<Configuration>

  <Add OfficeClientEdition="64" Channel="Current" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <Language ID="es-es"/>
    </Product>
  </Add>
   <Updates Enabled="TRUE" Channel="Monthly" />
   <Display Level="Full" AcceptEULA="TRUE" />  
   <Logging Level="Standard" Path="%temp%" />   
   <Property Name="SharedComputerLicensing" Value="1" />
</Configuration>

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It started happening with the December update in the monthly channel.

 

To you install...

 

I wouldn't allow updates in a XenApp env. Try and correct you configuration to this:

 

<Configuration>

  <Add OfficeClientEdition="64" Channel="Broad" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <Language ID="es-es"/>
    </Product>
  </Add>
   <Updates Enabled="FALSE" />
   <Display Level="Full" AcceptEULA="TRUE" />  
   <Logging Level="Standard" Path="%temp%" />   
   <Property Name="SharedComputerLicensing" Value="1" />
</Configuration>

 

Beware that users that have logged on and used a newer office version will get problems with an older office version afterwards if they don't get a new profile. So going back to Broad channel will get you profile issues.

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So the I can now get in as I found we use a cloud based web filtering service that blocked IE6 browsers, if I turn that off it lets me in.

 

How ever I still get that sign in window pop up and it says temporary server issues and if I close it, Skype opens but in Basic mode:

 

image.thumb.png.88d88e17184d2cebec0695667d29d724.png

 

Not sure what to try next any ideas?  

 

I did try turning off this web filter completely and still get the same issue.

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I've run a service case with Microsoft, they confirm they are aware of the issue. Their official workaround is to launch another Office application first (like excel) to pick up the license. I guess one could script that. They said it would be fixed in the next round of updates in May.

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