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EDT causing issue on AT&T cellular network


Jacob Dixon1709152413

Question

We started experiencing some customers trying to use virtual apps instead of virtual desktops on the AT&T cellular network. When they try to launch the application they get "HdxSdkErrorDomain_Session error 8". If we disable EDT on the phone itself (under adv settings) or on the server, the problem no longer exists. EDT works fine if the phone is on a wireless network.

 

I see some mentions of this issue but it references Netscaler 11. We are on Netscaler 12.

 

Environment

  • 2012 R2 VDA
  • 7.15 CU3 LTSR
  • Netscaler VPX 12.0.53.6
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2 hours ago, Jacob Dixon1709152413 said:

We started experiencing some customers trying to use virtual apps instead of virtual desktops on the AT&T cellular network. When they try to launch the application they get "HdxSdkErrorDomain_Session error 8". If we disable EDT on the phone itself (under adv settings) or on the server, the problem no longer exists. EDT works fine if the phone is on a wireless network.

 

I see some mentions of this issue but it references Netscaler 11. We are on Netscaler 12.

 

Environment

  • 2012 R2 VDA
  • 7.15 CU3 LTSR
  • Netscaler VPX 12.0.53.6

 

A few questions:

  • Does EDT work well when accessing virtual desktops instead or virtual apps on the cellular network? If so, what's different between the virtual apps and virtual desktops? What is the OS and VDA version of the virtual desktops?
  • Can you please validate that all the STA servers defined in Storefront are also defined in the Gateway vserver?
  • Are the mobile devices Android or iOS?
  • What version of Workspace app?
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