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XenDesktop 1808.2 - switching from dual to single screen not working


Netadmin IT Services

Question

We use Windows 10 1803 with XenDesktop 1808.2 and use Wyse Thinclients with WTOS (latest release) to connect to our Desktops. 

All our desks have dual screen, except for the meeting rooms. Switching your session from your desk to the meeting room works fine except of that it doesn't switch to single screen. There is still a virtual second screen, with all open applications that were on the 2nd screen being invisible. You have to move them to the left screen using Win+left key. 

I am very thankful for all suggestions how to troubleshoot and fix this issue.

Reciever version on WTOS is 14.0.51356 according to HDX Monitor. Graphics mode is Thinwire.

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