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Citrix Receiver and Dragon with Epic EMR

Ian Bouligny


My biggest problem has been with using Dragon dictation while using Epic. Dictation just stops and Dragon gives me the prompt: "You cannot continue recording because an internal audio error has occurred. Please restart to continue recording." Dictation will only last for 5-15 seconds, then terminate. Additionally, Epic seems sluggish while Dragon is running. This just started happening about 1 month ago and has been hindering productivity. I am using Mac OSX Mojave 10.14.3 on a 2009 MacBook Air and Citrix Receiver 12.9.1. I am also using a Blue Yeti microphone for recording. Switching to the internal microphone results in worse performance and more frequent terminations. 


I attempted to upgrade to Citrix Workspace but it seemed incredibly unstable with frequent crashes and I couldn't use my dual displays.  Would sincerely appreciate your thoughts!

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