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Citrix Receiver and Dragon with Epic EMR


Ian Bouligny

Question

My biggest problem has been with using Dragon dictation while using Epic. Dictation just stops and Dragon gives me the prompt: "You cannot continue recording because an internal audio error has occurred. Please restart to continue recording." Dictation will only last for 5-15 seconds, then terminate. Additionally, Epic seems sluggish while Dragon is running. This just started happening about 1 month ago and has been hindering productivity. I am using Mac OSX Mojave 10.14.3 on a 2009 MacBook Air and Citrix Receiver 12.9.1. I am also using a Blue Yeti microphone for recording. Switching to the internal microphone results in worse performance and more frequent terminations. 

 

I attempted to upgrade to Citrix Workspace but it seemed incredibly unstable with frequent crashes and I couldn't use my dual displays.  Would sincerely appreciate your thoughts!

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