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User getting "Access is denied" when launching Desktop or Published App


Ashlesh Shenoy

Question

Environment: XA XD 7.15

CTX Servers: Windows Server 2012 R2

 

User A is in Domain A

User B is in Domain B

 

CTX1 and 2 [Citrix Servers] are on Domain A are on Delivery Group A

CTX3 and 4 [Citrix Servers] are on Domain A are on Delivery Group B

 

User A has no issues connecting to any Servers in Delivery Group A or B

User B has no issues connecting to any Servers in Delivery Group A

User B gets an error message saying "Access is Denied" when launching any Published App or Desktop in the Delivery Group B.

 

Security Groups that grants access to both Delivery Groups are "Universal" hence both domains see the group and the user is added to the correct security groups that grants access to the Delivery Groups.

Access is denied.PNG

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