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Citrix Encryption Service not starting


Michael Mles

Question

Hey everyone,  I just stepped into an environment I'm not familiar with to help troubleshoot.  The box I'm looking at has citrix virtual delivery agent 1811.1 running.

 

They mentioned their apps weren't launching and the root cause I'm investigating is the "Citrix Encryption Service" not starting.  When I try to run it manually it tells me that MSVCR120.dll is not found.

I can verify that that .dll is indeed there/registered.  Visual C++ is installed as expected.  

If I move a copy into the citrix install directly, it gives another error about failure to launch with a very generic error code:  1xc00007b   Hunting down this error has brought me nowhere.

Any pointers on where I should look next would be very much appreciated.

 

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