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Unable to open PDF in Secure Mail on Android

Ole Christian Schmidt


6 answers to this question

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2 hours ago, Arnaud Pain said:




Yes you can open PDF with QuickEdit => https://support.citrix.com/article/CTX231863





When i try that I get error message (translated from Norwegian): "Limited View - An error occured while opening the document."

I found this CTX https://support.citrix.com/article/CTX232160 but that did not solve the problem.

I also tried to set "Document exchange (Open In)" to Unrestricted with no luck.

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On 3/21/2019 at 7:51 AM, Arnaud Pain said:

Can you send me in DM your secure mail and QuickEdit settings?


Hi Arnaud,


Same with one of customer who has the issue where he is not able to launch PDF files through QuickEdit.  This is an environment where there is another QE 1.3 is also there and there are few users who are connected to it. It is delivered to 2 groups and QE 6.x is also delivered to one of the 2 groups. Also, am new to XenMobile so am really trying to understand slowly. 


QuickEdit 6.x

Android - Quick Edit 6.7.2


When I click on APPS\Quick Edit 6.x I see that it is deployed to 100 plus users. I clicked on the box that it is deployed to and I find the customer has installed this version 6.7.2.


Any suggestions why he would not be able to launch PDF through SecureMail?


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