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Doing a trial for a Citrix POC and getting this error "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance"


Question

We're doing a POC to see if we can use Citrix so I don't have much experience with it. I have a single delivery controller setup and machine catalogs for published workstations and Applications. I ca get it to work on a PC if I have the Receiver downloaded but I can't get it to work via the HTML5 receiver or browser. I get this error "Citrix Workspace app cannot connect to the server. Please check your network connection or contact your help desk for assistance" Below is the Text of the log file it creates. Is there anything simple I'm missing?

 

 

 

[Wed, 20 Mar 2019 14:01:35 GMT] start Session
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:BROWSERINFO:|:navigator =Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.146 Safari/537.36
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:BROWSERINFO:|:os =WINDOWS
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:BROWSERINFO:|:browser =CHROME;version=65
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:PREFERENCE:|:ajax=true
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:ICA:|:ica type=autoOpener
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica load time =66
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:script load =260
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:PREFERENCE:|:language=en
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:language =293
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:initializing session
[Wed, 20 Mar 2019 14:01:35 GMT] ResUtil : singleMonitor function
[Wed, 20 Mar 2019 14:01:35 GMT] ResUtil : Session displayInfo event: {"MfgTD":1,"at2BU":true,"PlTFj":{"left":0,"top":0,"right":0,"bottom":0},"Xmk8y":"Fit_To_Window","UNoHf":null,"devicePixelRatio":1,"HbmTp":false,"CzPrX":0,"pDPvH":0,"EJ56X":false,"klSkn":false,"eXwFO":1,"RACIK":1,"y8K0S":false,"Ijlxn":{"width":1034,"height":614},"g_8C0":[{"bounds":{"left":0,"top":0,"width":1034,"height":614},"workArea":{"left":0,"top":0,"width":1034,"height":614}}],"D1mo0":{},"Whnfa":{"Fit_To_Window":{"width":1034,"height":615},"Use_Device_Pixel_Ratio":{"width":1034,"height":615}},"rkg31":{"left":0,"top":0,"width":1034,"height":615},"cbYGc":{"left":0,"top":0,"width":1050,"height":708},"qDFXQ":{"width":0,"height":0}}
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:UI:|:initializing ui-interface
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ui initialize =47
[Wed, 20 Mar 2019 14:01:35 GMT]  SESSION:|:CONNECTION:|:ICA:|:ClientVersion 18.11.2.4056
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:ICA:|:initializing ica-interface
[Wed, 20 Mar 2019 14:01:35 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica initialize =35
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION :|: CGP :|: CGP-CORE :|: INFO:|: ICA RELIABILITY TIMEOUT : 180
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:Encryption level : Basic
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCPM 
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTW  
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTWI 
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCLIP
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCAM 
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMM  
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCTL 
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXEUEM
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXFILE
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMOB
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMTCH
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:WRAPPER:|:INFO : session size in icastack {"width":1034,"height":614,"w0x3u":1553090495196}
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON CitrixTSPLTW05.crcsd.abc : 8008
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=ws://CitrixTSPLTW05.crcsd.abc:8008
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: CHANNEL SOCKSV5
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=ws://CitrixTSPLTW05.crcsd.abc:8008
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=ws://CitrixTSPLTW05.crcsd.abc:8008
[Wed, 20 Mar 2019 14:01:36 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Wed, 20 Mar 2019 14:01:36 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Wed, 20 Mar 2019 14:01:36 GMT] ERROR:|:error =error-server,error-local-access
[Wed, 20 Mar 2019 14:01:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:01:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090516.83 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:02:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:02:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090576.86 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:03:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:03:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090636.87 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:04:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:04:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090696.89 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:05:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:05:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090756.89 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:06:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:06:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090816.90 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:07:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:07:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090876.92 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:08:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:08:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090936.93 seconds and session should have been disconnected here.
[Wed, 20 Mar 2019 14:09:56 GMT] ERROR:|:error =error-reach-server-msg
[Wed, 20 Mar 2019 14:09:56 GMT] SESSION:|:ICA:|:WINSTATION:|:POLLSERVER: Server is inactive for : 1553090996.94 seconds and session should have been disconnected here.

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4 answers to this question

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On 3/20/2019 at 10:42 AM, Carl Stalhood1709151912 said:

Internal (non-Gateway) HTML5 connection requires SSL certificates on the VDA.

 

If you have NetScaler Gateway, point your browser to the Gateway, and then launch the session using HTML5 Receiver. That should work even without certificates on the VDA.

But I dont know how to point  my browser to the gateway ?

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