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Citrix event/logs


Maxime Tremblay

Question

Hi,

Im a system administrator and i need to collect citrix log with my collector NXLOG to forward them on an external server. I need to know where i can found citrix logs like connection success/failure, vm turning unregistered, error in delivery group ...

I have did some reasearch on your forum and i found this https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/monitor/event-logs.html. That seems to be what i need but i dont know where are those log. 

Can you help me please ?

Greetings,

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8 answers to this question

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Hi @Maxime Tremblay,

 

Have you considered CDF Control tool?  CDFControl is an event tracing tool geared towards capturing Citrix Diagnostic Facility (CDF) trace messages that are output from the various Citrix tracing providers. Check this article https://support.citrix.com/article/CTX111961. You can also choose to enable logging for individual components like studio, director, storefront, receiver etc. Please refer to "How to Enable Logging for Desktop Director https://support.citrix.com/article/CTX130320 " as an example. You could find installation and some other related logs in %temp% folder. You could also refer to our supportability tools https://support.citrix.com/article/CTX203082, they have quite a few log analyzers\parsers. Hope this helps.

 

Regards,

Vikas

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Hi,

In the article it seem to say that i have to start the CDF control on our Director server. Am i right or i did not get this point ?

 

"This article contains information about logging for Desktop Director" : https://support.citrix.com/article/CTX130320?_ga=2.170756192.1706451615.1552558002-1262736610.1552381389

 

 

I also check the file i have (CDFLogFile1.etl, Sysinfo.csv, Traceproviders.ctl) in my folder CDFControl_log_15.03.2019_10-47-48 but those file are not readable. That showing me thing like this ....

 

ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ @  0?  @      ­÷É                  0?      8 ÖNÔÿÿ80µNÔÿÿ Àÿ   ˆ  °      †µüþÈ  ©÷zˆÑF¤0œ7€‡Ê]       D i r e c t o r S e r v i c e           T h r e a d I D = 4 4 8 8 
     C u l t u r e = e n - U S 
           a t   B o o l e a n   H a n d l e E r r o r ( S y s t e m . E x c e p t i o n )       ( 0 )       W e b S e r v i c e ,   V e r s i o n = 7 . 1 5 . 2 0 0 0 . 2 2 5 ,   C u l t u r e = n e u t r a l ,   P u b l i c K e y T o k e n = 4 b 8 2 b f c 4 0 0 4 a 8 f 3 7       O b j e c t = C i t r i x . D m c . W e b S e r v i c e . D m c W e b E r r o r H a n d l e r 
           a t   B o o l e a n   H a n d l e E r r o r C o m m o n ( S y s t e m . E x c e p t i o n ,   S y s t e m . S e r v i c e M o d e l . D i s p a t c h e r . E r r o r H a n d l e r F a u l t I n f o   B y R e f )       ( 0 )       S y s t e m . S e r v i c e M o d e l ,   V e r s i o n = 4 . 0 . 0 . 0 ,   C u l t u r e = n e u t r a l ,   P u b l i c K e y T o k e n = b 7 7 a 5 c 5 6 1 9 3 4 e 0 8 9       O b j e c t = S y s t e m . S e r v i c e M o d e l . D i s p a t c h e r . E r r o r B e h a v i o r 
           a t   V o i d   P r o c e s s M e s s a g e C l e a n u p ( S y s t e m . S e r v i c e M o d e l . D i s p a t c h e r . M e s s a g e R p c   B y R e f )       ( 0 )       S y s t e m . S e r v i c e M o d e l ,   V e r s i o n = 4 . 0 . 0 . 0 ,   C u l t u r e = n e u t r a l ,   P u b l i c K e y T o k e n = b 7 7 a 5 c 5 6 1 9 3 4 e 0 8 9       O b j e c t = S y s t e m . S e r v i c e M o d e l . D i s p a t c h e r . I m m u t a b l e D i s p a t c h R u n t i m e 
           a t   V o i d   P r o c e s s M e s s a g e 9 ( S y s t e m . S e r v i c e M o d e l . D i s p a t c h e r . M e s s a g e R p c   B y R e f )       ( 0 )       S y s t e m . S e r v i c e M o d e l ,   V e r s i o n = 4 . 0 . 0 . 0 ,   C u l t u r e = n e u t r a l ,   P u b l i c K e y T o k e n = b 7 7 a 5 c 5 6 1 9 3 4 e 0 8 9       O b j e c t = S y s t e m . S e r v i c e M o d e l . D i s p a t c h e r . I m m u t a b l e D i s p a t c h R u n t i m e 
  

 

Did i have to do something to make this file readable ? Or did i miss something ...

Thanks for your return.

Greetings,

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Hi,

I have read again on CDF control, it is possible that is only a tool for analysing ? I have to take citrix log to forward them in a NXLOG who collect every log on my infrastructure but i would like to know if citrix have another way to do that ?  Can you also tell me where is the best place to execute the cdf control ? ( Delivery controler server, storefront server etc... ) 

Greetings,

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Hi @Maxime Tremblay, Apologies for the delay. You could use these links to understand how CDF traces could be traced.  https://www.ivandemes.com/analyzing-citrix-trace-files-using-cdfanalyzer/ and https://xenthusiast.com/how-to-open-and-analyze-citrix-cdf-traces-cdflogfile-etl-files/. You could also collect logs at startup, please refer to https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/collect-cdf.html. In the meanwhile I'll check if there are easier way to forward logs to NXLOG server.

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