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Error installing updates : Citrix Workspace Updater

Jean-Martin Verreault


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Hello JMV-


Sorry, I don't have a solution. I have the same issue. I am on version (1910). I regularly am asked if I want to upgrade my Citrix Workspace, from 19.10.0 to 19.10.2 (see screenshot). The updater successfully downloads the new version and after I give my authentication I get the same message that you do. I'm on Mac OS Mojave 10.14.6. It would be great to get some response from Citrix on this issue. Log files added.




Screenshot 2019-10-23 08.12.06.png


Edited by paul.courtney@tamr.com
Added log files
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Thankyou Paul, the manual install to 19.10.2 worked for me.  The release note describes the issue:



What’s new in 1910.2

This release resolves issues with Auto Update and macOS Catalina.

  • Customers using Citrix Workspace app for Mac 1910 and 1910.1 must upgrade to Citrix Workspace app for Mac 1910.2 manually to receive future updates through Auto Update.
  • Customers using Citrix Workspace app for Mac 1906 or earlier can get Citrix Workspace app for Mac 1910.2 through Auto Update.



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