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Netscaler EPA agent detection looping

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Has anyone had a problem with the EPA agent detection page looping after installing the agent.



Basic CAG setup

ICA only unticked



Windows 7 , 8.1, 10

Receiver 4.4 or Citrix workspace


Process :

  1. Enter the CAG external URL
  2. EPA page presented with download button
  3. download agent and install
  4. EPA download page reappears and keep reloading.


Full admin on 4 different none corporate laptops - all have the same problem.


I've noticed that the Epapackage is not downloaded to the ...appdata\local\Citrix\AGEE folder and unpacked.

 Citrix Gateway Endpoint Analysis MSI installed successfully in event logs.

No firewall issues. 

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