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Citrix Reciever: Black screen when disconnecting/closing laptop lid


Mathias Hartveit

Question

Hi,

I'm experiencing an issue with citrix reciever on my external monitor. At my workstation I have 2 monitors I've been using for about a year with my work laptop. When using these displays I keep my laptop lid closed/docked. Citrix RDPing has worked fine for about a year now too. Yesterday I started seeing an issue where the connection window and remote desktop display goes all black.
after.thumb.JPG.8e8acf957a294c8ce7edf548c289d8b9.JPG

 

Opening my laptop lid seems to fix the issue. I've attempted fiddling with scaling and setting the citrix "High DPI" to "yes", but nothing seems to work. Again, this has worked perfectly fine for roughly a year...
before.thumb.JPG.54f6db3e2feb3eac010e46f8a7061c63.JPG

 

Running reciever 4.12
Two monitors with resolution 2560 x 1440
(closed/disconnected) laptop with resolution 3840 x 2160

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