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Problem with citrix receiver


jampierre china

Question

Hi guys,

i've just installed citrix receiver and tried to use it to connect to vpn.

Unfortunately I have some problem. It doesn't work.

I attach my step.

1 - I go to a web link and I give my user and password

2 - I select one on the server that i can reach

3 - It downloads a file .ica

4 - I launch that file but nothing happen

 

My log error

 


 === Citrix Receiver logging started 2019-02-28 09:54:28.868 ===

[2019-02-28 09:54:28:916] [7496] [options.cpp:393] Receiver will not show control panel when it starts because it is launched by StartReceiver.
[2019-02-28 09:54:28:916] [7496] [utils.cpp:493] IsTerminalServer returns: FALSE
[2019-02-28 09:54:28:916] [7496] [utils.cpp:493] IsTerminalServer returns: FALSE
[2019-02-28 09:54:28:926] [7496] [utils.cpp:493] IsTerminalServer returns: FALSE
[2019-02-28 09:54:28:926] [7496] [networklocation.cpp:49] Setting Network Connectivity type to: Roaming
[2019-02-28 09:54:28:926] [7496] [ctxaccountprovider.cpp:132] -> CtxAccountProvider: Restoring account data from repository 
[2019-02-28 09:54:28:926] [7496] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:28:926] [7496] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:28:927] [7496] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:28:927] [7496] [inventory.cpp:294] Inventory::UpdateInventory entry.
[2019-02-28 09:54:28:927] [7496] [inventory.cpp:295] Using local  store.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\CDBF457678570824082CC5796E52F693\InstallProperties\DisplayVersion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\cdbf457678570824082cc5796e52f693\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /I{6754FBDC-7587-4280-80C2-5C97E6256F39}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:hklm\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\cdbf457678570824082cc5796e52f693\installproperties\displayversion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\cdbf457678570824082cc5796e52f693\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /I{6754FBDC-7587-4280-80C2-5C97E6256F39}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\CDBF457678570824082CC5796E52F693\InstallProperties\DisplayVersion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\cdbf457678570824082cc5796e52f693\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /I{6754FBDC-7587-4280-80C2-5C97E6256F39}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:hklm\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\cdbf457678570824082cc5796e52f693\installproperties\displayversion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\cdbf457678570824082cc5796e52f693\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /I{6754FBDC-7587-4280-80C2-5C97E6256F39}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\691BFE598F3E06243B378CC91B536771\InstallProperties\DisplayVersion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\691bfe598f3e06243b378cc91b536771\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /I{95EFB196-E3F8-4260-B373-C89CB1357617}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:hklm\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\691bfe598f3e06243b378cc91b536771\installproperties\displayversion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\691bfe598f3e06243b378cc91b536771\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /I{95EFB196-E3F8-4260-B373-C89CB1357617}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C0C37F2015D846E4DB1161BED01D7967\InstallProperties\DisplayVersion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\c0c37f2015d846e4db1161bed01d7967\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /X{02F73C0C-8D51-4E64-BD11-16EB0DD19776}].
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:661] Got rule: reg:hklm\software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\c0c37f2015d846e4db1161bed01d7967\installproperties\displayversion
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:100] FindPrevInRegistry:  Failed to open key [software\microsoft\windows\currentversion\installer\userdata\s-1-5-18\products\c0c37f2015d846e4db1161bed01d7967\installproperties] error 0x2 , Trying 64-bit.
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:758] RESULTS!!(1).
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:762] Version  18
[2019-02-28 09:54:28:927] [7496] [windowsfindprev.cpp:764] UnInstall String [MsiExec.exe /X{02F73C0C-8D51-4E64-BD11-16EB0DD19776}].
[2019-02-28 09:54:28:927] [7496] [inventory.cpp:355] Inventory::UpdateInventory exit.
[2019-02-28 09:54:28:931] [7496] [messageloop.cpp:127] Set [Path=C:\ProgramData\Oracle\Java\javapath;C:\Program Files\CollabNet\Subversion Client;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\TortoiseSVN\bin;C:\Program Files (x86)\Calibre2\;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\IDM Computer Solutions\UltraEdit\;C:\Program Files (x86)\Common Files\Citrix].
[2019-02-28 09:54:28:944] [7496] [options.cpp:186] Using service names: 
[2019-02-28 09:54:28:944] [7496] [options.cpp:187] Original NULL
[2019-02-28 09:54:28:944] [7496] [options.cpp:188]  Diversion NULL
[2019-02-28 09:54:28:947] [7712] [messageloop.cpp:711] Entering the regular updater while loop
[2019-02-28 09:54:28:992] [7496] [genericworkqueue.cpp:1694] WorkQueue Initializing.
[2019-02-28 09:54:28:992] [7496] [appreceivermain.cpp:229] Looking for Citrix StoreFront policy at SOFTWARE\Policies\Citrix\1\User\Receiver
[2019-02-28 09:54:28:992] [7496] [appreceivermain.cpp:257] Looking for ADM/ADMX StoreFront policy at 
[2019-02-28 09:54:28:992] [7496] [appreceivermain.cpp:319] Citrix Storefront policy not found
[2019-02-28 09:54:28:992] [7496] [appreceivermain.cpp:972] StartConfigurationWizard: bIsSubKeyDazzlePresent 0 bIsStorefrontPolicyAvailable 0 bIsSeamlessSession 0
[2019-02-28 09:54:28:992] [7720] [genericworkqueue.cpp:1491] DequeueThread:  active
[2019-02-28 09:54:28:992] [7708] [messageloop.cpp:339] CEIPEnabled  = TRUE

[2019-02-28 09:54:28:992] [7708] [messageloop.cpp:339] CEIPEnabled  = TRUE

[2019-02-28 09:54:28:992] [7708] [messageloop.cpp:588] Entering the regular CEIP while loop

[2019-02-28 09:54:29:7] [7496] [appreceivermain.cpp:1009] Attempting to load UE modules from C:\Program Files (x86)\Citrix\ICA Client\Receiver\
[2019-02-28 09:54:29:113] [7496] [genericuemodulemanager.cpp:535] Loaded user experience module nativemessagebox.dll ("NATIVEMESSAGEBOX").
[2019-02-28 09:54:29:159] [7496] [genericuemodulemanager.cpp:535] Loaded user experience module nativesystrayue.dll ("SYSTRAYUE").
[2019-02-28 09:54:29:174] [7496] [genericuemodulemanager.cpp:535] Loaded user experience module progressnotification.dll ("RECEIVERNOTIFY").
[2019-02-28 09:54:29:235] [7496] [genericuemodulemanager.cpp:535] Loaded user experience module toaster.dll ("TOASTER").
[2019-02-28 09:54:29:250] [7496] [appreceivermain.cpp:1015] Published Receiver pid 7492
[2019-02-28 09:54:29:250] [7496] [client.cpp:46] New client object (0047B338) created,  guid = {00000000-0000-0000-0000-000000000000} name = Citrix Receiver Null Client pid = 0
[2019-02-28 09:54:29:250] [7496] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:29:250] [7496] [sdkinterface.cpp:116] Registering interface CSDKRegister
[2019-02-28 09:54:29:250] [7776] [windowspluginstartup.cpp:492] DetectWindowsInstallerChanges entry.
[2019-02-28 09:54:29:265] [7496] [sdkinterface.cpp:116] Registering interface CSDKClientMenu
[2019-02-28 09:54:29:265] [7496] [sdkinterface.cpp:116] Registering interface CSDKClientNotification
[2019-02-28 09:54:29:265] [7496] [sdkinterface.cpp:116] Registering interface CSDKClientIcon
[2019-02-28 09:54:29:265] [7496] [sdkinterface.cpp:116] Registering interface CSDKVPNStatus
[2019-02-28 09:54:29:326] [7496] [sdkinterface.cpp:116] Registering interface CSDKConnectivityCheck
[2019-02-28 09:54:29:326] [7496] [sdkinterface.cpp:116] Registering interface CSDKVersioning
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKClientConfiguration
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKControlHandler
[2019-02-28 09:54:29:341] [7496] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKLogging
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKLocationAwareness
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKToaster
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKCallback
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKPluginRequest
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKSRManager
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKAutoDManager
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKV8Handler
[2019-02-28 09:54:29:341] [7496] [sdkinterface.cpp:116] Registering interface CSDKV8Handler
[2019-02-28 09:54:29:341] [7496] [utils.cpp:493] IsTerminalServer returns: FALSE
[2019-02-28 09:54:29:356] [7892] [v1interfaces.cpp:137] In CSDKRegister::Register
[2019-02-28 09:54:29:356] [7892] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:29:356] [7496] [networkwatcher.cpp:103] ConnectivityCheckForSRAllowed result: true
[2019-02-28 09:54:29:356] [7496] [networkservices.cpp:336] UpdateBeaconListFromInventory called.
[2019-02-28 09:54:29:356] [7496] [networkservices.cpp:372] No beacons.
[2019-02-28 09:54:29:356] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:29:356] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:29:356] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:29:356] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:29:356] [7720] [client.cpp:46] New client object (0047B288) created,  guid = {8C92B884-C818-45D0-A757-7123B78AA247} name = Citrix Receiver pid = 7256
[2019-02-28 09:54:29:356] [7720] [genericclientregistration.cpp:159] Client Citrix Receiver  has registered.
[2019-02-28 09:54:29:356] [7720] [windowspluginstartup.cpp:317] Attempting detection for client {8C92B884-C818-45D0-A757-7123B78AA247}, pid 7256, file C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
[2019-02-28 09:54:29:371] [7896] [networkwatcher.cpp:103] ConnectivityCheckForSRAllowed result: true
[2019-02-28 09:54:29:371] [7896] [genericnotificationmanager.cpp:571] SetIconState: Asked to set state 4, current state is 4294967295
[2019-02-28 09:54:29:371] [7896] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:29:371] [7896] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:32:347] [7720] [windowspluginstartup.cpp:327] Generated rule "reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\691BFE598F3E06243B378CC91B536771\InstallProperties\DisplayVersion" for "Online Plug-in" 18.12.0.12
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:32:347] [7588] [genericnotificationmanager.cpp:345] ComplexNotification:  Could not find UE module to process notification type 0x14.
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:297] CGenericWorkQueue::DoUpdate:  processing
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:306] updaterFlags = 295426
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:319] bZ4AGPluginInstalledBeforeUpdateCheck = false
[2019-02-28 09:54:32:347] [7424] [genericnotificationmanager.cpp:571] SetIconState: Asked to set state 1, current state is 4
[2019-02-28 09:54:32:347] [8000] [windowspluginstartup.cpp:379] Started client exit monitor for {8C92B884-C818-45D0-A757-7123B78AA247}, pid 7256
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:339] Accounts update check will be started in a separate thread after timeout...
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:1966] .....Updates not allowed.
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:521] Return Value from Updater: 3
[2019-02-28 09:54:32:347] [7424] [genericworkqueue.cpp:557] Checking for errors to show to user
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:347] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:32:347] [5004] [genericworkqueue.cpp:1371] CGenericWorkQueue::DoAccountsUpdate: START
[2019-02-28 09:54:32:347] [5004] [genericworkqueue.cpp:1377] Delay before making attempt to do accounts config update
[2019-02-28 09:54:32:362] [7896] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:32:362] [7896] [genericworkqueue.cpp:1875] StartPeriodicUpdates: creating Periodic updater thread.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:98] ClientsStarter::Run
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:100] Start run entries.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:119] Starting Receiver Run entries.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:349] CheckCompletion.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:353] Completion not in progress.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:360] Found CompletionShown is false.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:367] Found Completion message : .
[2019-02-28 09:54:32:362] [7896] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:32:362] [7896] [clientsstarter.cpp:244] ClientsStarter::PreparePlugins: Adding {6245E940-DA64-4D98-ACBB-56CEEE42E684} from InstallDetect
[2019-02-28 09:54:32:362] [8148] [genericnotificationmanager.cpp:345] ComplexNotification:  Could not find UE module to process notification type 0x14.
[2019-02-28 09:54:32:362] [7584] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:32:377] [7060] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 09:54:32:377] [7060] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:32:377] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:32:377] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:32:377] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:377] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:32:377] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:270] ClientsStarter::PreparePlugins: ImmediateStartsMap contains: 
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:273]     {562822F7-CBD4-406E-A9EA-3B8B13E14BB9}, false
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:273]     {6245E940-DA64-4D98-ACBB-56CEEE42E684}, false
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:273]     {765CF603-68AD-4C1E-A0C0-FA5815C25966}, false
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:273]     {8C92B884-C818-45D0-A757-7123B78AA247}, false
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:273]     {A9852000-047D-11DD-95FF-0800200C9A66}, false
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:277] ClientsStarter::PreparePlugins: exists
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:437] StartClient:  Starting client {562822F7-CBD4-406E-A9EA-3B8B13E14BB9}
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:439] StartClient:  looking for client startup information in the local inventory
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:446] StartClient:  looking for client startup information in global inventory
[2019-02-28 09:54:32:377] [7896] [clientsstarter.cpp:454] StartClient:  looking for client startup information in Citrix global InstallDetect
[2019-02-28 09:54:32:392] [7896] [clientsstarter.cpp:463] StartClient:  looking for client startup information user InstallDetect
[2019-02-28 09:54:32:392] [7896] [clientsstarter.cpp:437] StartClient:  Starting client {6245E940-DA64-4D98-ACBB-56CEEE42E684}
[2019-02-28 09:54:32:392] [7896] [clientsstarter.cpp:439] StartClient:  looking for client startup information in the local inventory
[2019-02-28 09:54:32:392] [7896] [clientsstarter.cpp:446] StartClient:  looking for client startup information in global inventory
[2019-02-28 09:54:32:392] [7896] [clientsstarter.cpp:454] StartClient:  looking for client startup information in Citrix global InstallDetect
[2019-02-28 09:54:32:392] [7896] [clientsstarter.cpp:484] Found [InstallDetect\{6245E940-DA64-4D98-ACBB-56CEEE42E684}\StartCommand] value [C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe].
[2019-02-28 09:54:32:392] [7896] [windowsplatformfactory.cpp:994] CWindowsPlatformFactory::SafeCOM CoInitializeEx succeeded with return code 0.
[2019-02-28 09:54:32:407] [7316] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 09:54:32:407] [7316] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:32:407] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:32:407] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:32:407] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:407] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:32:407] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:32:438] [7484] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 09:54:32:438] [7484] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:32:438] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:32:438] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:32:438] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:32:438] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:32:438] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:32:453] [7812] [v3interfaces.cpp:380] In CSDKControlHandler::Register
[2019-02-28 09:54:32:650] [7896] [windowsplatformfactory.cpp:1093] CWindowsPlatformFactory::Run:  ShellExecute succeeded for "C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe".
[2019-02-28 09:54:32:650] [7896] [windowsplatformfactory.cpp:1005] CWindowsPlatformFactory::SafeCOM CoUninitialize called. Previous call to ConInitializeEx returned 0.
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:503] Started client "{6245E940-DA64-4D98-ACBB-56CEEE42E684}".
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:437] StartClient:  Starting client {765CF603-68AD-4C1E-A0C0-FA5815C25966}
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:439] StartClient:  looking for client startup information in the local inventory
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:446] StartClient:  looking for client startup information in global inventory
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:454] StartClient:  looking for client startup information in Citrix global InstallDetect
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:463] StartClient:  looking for client startup information user InstallDetect
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:433] StartClient:  client already running.  ID "{8C92B884-C818-45D0-A757-7123B78AA247}"
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:437] StartClient:  Starting client {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:439] StartClient:  looking for client startup information in the local inventory
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:446] StartClient:  looking for client startup information in global inventory
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:454] StartClient:  looking for client startup information in Citrix global InstallDetect
[2019-02-28 09:54:32:650] [7896] [clientsstarter.cpp:484] Found [InstallDetect\{A9852000-047D-11DD-95FF-0800200C9A66}\StartCommand] value [C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe].
[2019-02-28 09:54:32:650] [7896] [windowsplatformfactory.cpp:994] CWindowsPlatformFactory::SafeCOM CoInitializeEx succeeded with return code 0.
[2019-02-28 09:54:32:696] [7896] [windowsplatformfactory.cpp:1093] CWindowsPlatformFactory::Run:  ShellExecute succeeded for "C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe".
[2019-02-28 09:54:32:696] [7896] [windowsplatformfactory.cpp:1005] CWindowsPlatformFactory::SafeCOM CoUninitialize called. Previous call to ConInitializeEx returned 0.
[2019-02-28 09:54:32:696] [7896] [clientsstarter.cpp:503] Started client "Online Plug-in".
[2019-02-28 09:54:34:472] [6148] [v1interfaces.cpp:137] In CSDKRegister::Register
[2019-02-28 09:54:34:472] [6148] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:34:472] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:34:472] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:34:472] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:34:472] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:34:472] [7720] [client.cpp:46] New client object (0047B808) created,  guid = {A9852000-047D-11DD-95FF-0800200C9A66} name = Self-service pid = 7412
[2019-02-28 09:54:34:487] [7720] [genericclientregistration.cpp:159] Client Self-service  has registered.
[2019-02-28 09:54:34:487] [7720] [windowspluginstartup.cpp:317] Attempting detection for client {A9852000-047D-11DD-95FF-0800200C9A66}, pid 7412, file C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe
[2019-02-28 09:54:34:942] [6504] [v1interfaces.cpp:137] In CSDKRegister::Register
[2019-02-28 09:54:34:942] [6504] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:37:159] [7720] [windowspluginstartup.cpp:327] Generated rule "reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C0C37F2015D846E4DB1161BED01D7967\InstallProperties\DisplayVersion" for "Self-service Plug-in" 18.12.0.3
[2019-02-28 09:54:37:159] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:37:159] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:37:159] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:37:159] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:37:159] [6968] [windowspluginstartup.cpp:379] Started client exit monitor for {A9852000-047D-11DD-95FF-0800200C9A66}, pid 7412
[2019-02-28 09:54:37:159] [7720] [genericclientregistration.cpp:165] Added PID 7948 to client entry {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 09:54:37:159] [7720] [windowspluginstartup.cpp:317] Attempting detection for client {A9852000-047D-11DD-95FF-0800200C9A66}, pid 7948, file C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe
[2019-02-28 09:54:37:189] [2012] [v1interfaces.cpp:178] In CSDKClientMenu::Register
[2019-02-28 09:54:37:189] [2012] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:69] [7720] [windowspluginstartup.cpp:327] Generated rule "reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C0C37F2015D846E4DB1161BED01D7967\InstallProperties\DisplayVersion" for "Self-service Plug-in" 18.12.0.3
[2019-02-28 09:54:38:69] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:69] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:69] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:69] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:38:69] [7720] [genericmenumanager.cpp:39] MenuManager::Register: Registering menu for "Self-service".
[2019-02-28 09:54:38:69] [8296] [windowspluginstartup.cpp:379] Started client exit monitor for {A9852000-047D-11DD-95FF-0800200C9A66}, pid 7948
[2019-02-28 09:54:38:85] [8324] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 09:54:38:85] [8324] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:85] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:85] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:85] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:85] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:38:85] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:38:100] [8372] [v3interfaces.cpp:380] In CSDKControlHandler::Register
[2019-02-28 09:54:38:100] [8368] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 09:54:38:100] [8368] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:100] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:100] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:100] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:100] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:38:100] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:38:115] [8400] [v3interfaces.cpp:380] In CSDKControlHandler::Register
[2019-02-28 09:54:38:161] [8448] [v5interfaces.cpp:93] In CSDKCallback::RegisterCallback
[2019-02-28 09:54:38:161] [8448] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:38:161] [8456] [clientcallback.cpp:47]  Successfully added client callback ServiceRecordNotification for client {A9852000-047D-11DD-95FF-0800200C9A66} using callback ID {A9852000-047D-11DD-95FF-0800200C9A66}x1cf4
[2019-02-28 09:54:38:161] [8440] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 09:54:38:161] [8440] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:161] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:38:161] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:38:191] [8476] [v3interfaces.cpp:215]  New Conf callback ID {A9852000-047D-11DD-95FF-0800200C9A66}x1f0c for plugin {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 09:54:38:191] [8476] [v3interfaces.cpp:230]  Set up deffered config update for plugin {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 09:54:38:191] [8476] [v3interfaces.cpp:246]  Pending service record set
[2019-02-28 09:54:38:191] [8476] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:38:191] [8480] [v5interfaces.cpp:93] In CSDKCallback::RegisterCallback
[2019-02-28 09:54:38:191] [8480] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:191] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:38:191] [8504] [clientcallback.cpp:47]  Successfully added client callback Logon for client {A9852000-047D-11DD-95FF-0800200C9A66} using callback ID {A9852000-047D-11DD-95FF-0800200C9A66}x1cf4
[2019-02-28 09:54:38:221] [8552] [v5interfaces.cpp:93] In CSDKCallback::RegisterCallback
[2019-02-28 09:54:38:221] [8552] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:221] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:221] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:221] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:221] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:38:221] [8572] [clientcallback.cpp:47]  Successfully added client callback Logoff for client {A9852000-047D-11DD-95FF-0800200C9A66} using callback ID {A9852000-047D-11DD-95FF-0800200C9A66}x1cf4
[2019-02-28 09:54:38:312] [8492] [genericworkqueue.cpp:903] DeferredConfigCallback:  Send Service Record update for all clients matching ID {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 09:54:38:327] [8492] [srclientupdater.cpp:37] SRClientUpdater::SendServiceRecordToClient:  ServiceRecordsXml=  
[2019-02-28 09:54:38:327] [8492] [srclientupdater.cpp:38] <?xml version="1.0" standalone="yes"?><Services xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.citrix.com/ServiceRecord" xsi:schemaLocation="http://www.citrix.com/ServiceRecord ServiceRecord.xsd"/>
[2019-02-28 09:54:38:327] [8492] [srclientupdater.cpp:54] SRClientUpdater::SendServiceRecordToClient:  client is running and has registered configuration callback. ClientID {A9852000-047D-11DD-95FF-0800200C9A66} 
[2019-02-28 09:54:38:327] [8492] [v3interfaces.cpp:290] In CSDKClientConfiguration::SendConfiguration
[2019-02-28 09:54:38:327] [8492] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:38:327] [8492] [windowsipc.cpp:171] CWindowsIPC::Connect CreateFile, GetLastError() returns 0
[2019-02-28 09:54:38:373] [8824] [v1interfaces.cpp:137] In CSDKRegister::Register
[2019-02-28 09:54:38:373] [8824] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:38:373] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:38:373] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:38:373] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:38:373] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 09:54:38:373] [7720] [genericclientregistration.cpp:165] Added PID 7948 to client entry {8C92B884-C818-45D0-A757-7123B78AA247}
[2019-02-28 09:54:38:373] [7720] [windowspluginstartup.cpp:317] Attempting detection for client {8C92B884-C818-45D0-A757-7123B78AA247}, pid 7948, file C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
[2019-02-28 09:54:39:147] [7720] [windowspluginstartup.cpp:327] Generated rule "reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\691BFE598F3E06243B378CC91B536771\InstallProperties\DisplayVersion" for "Online Plug-in" 18.12.0.12
[2019-02-28 09:54:42:775] [7748] [genericuemodulemanager.cpp:411] APPR_SYSTRAY_ICON_RIGHT_CLICK issued
[2019-02-28 09:54:42:775] [7748] [genericuemodulemanager.cpp:421] Send the request to all plugin to get send their menu
[2019-02-28 09:54:42:775] [9068] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:42:775] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:42:775] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:42:775] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:42:775] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:42:790] [9080] [windowsipc.cpp:171] CWindowsIPC::Connect CreateFile, GetLastError() returns 0
[2019-02-28 09:54:42:790] [9080] [genericclientregistration.cpp:451] Sending build menu request message to Self-service
[2019-02-28 09:54:42:790] [9084] [v1interfaces.cpp:190] In CSDKClientMenu::AddMenu
[2019-02-28 09:54:42:790] [9084] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:42:790] [9084] [v1interfaces.cpp:194] In CSDKClientMenu::AddMenu {A9852000-047D-11DD-95FF-0800200C9A66} Self-service Plug-in
[2019-02-28 09:54:42:790] [9084] [v1interfaces.cpp:213] In CSDKClientMenu::AddMenu {A9852000-047D-11DD-95FF-0800200C9A66} Self-service Plug-in Menu push [type=str] id=100 flags=show|menu_dazzle]"Open"
pop
push [type=str] id=102 flags=hide|menu_preferences]"Preferences"
pop
push [type=str] id=103 flags=hide|menu_exit]"Exit"
pop
push [type=str] id=106]"Delete Passwords"
pop

[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:426] Start reading the menus from the plugin
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:67] pModule is validmenu is not empty
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:490] AppendPluginMenu Entry
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:490] push [type=str] id=100 flags=show|menu_dazzle]"Open"
pop
push [type=str] id=102 flags=hide|menu_preferences]"Preferences"
pop
push [type=str] id=103 flags=hide|menu_exit]"Exit"
pop
push [type=str] id=106]"Delete Passwords"
pop

[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:428] Completing the reading the menus from the plugin
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:490] calling buildmenu
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:264] APPR_GET_MENU_LOGON_STATE issued
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:948] CtxAccountProvider::GetPrimaryVPNInfo(SRGateway) START: 
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:908] CtxAccountProvider::GetPrimaryVPNInfo(SRStore) START: 
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:942] CtxAccountProvider::GetPrimaryVPNInfo END: 
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:973] Primary account doesn't contain VPN info
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:985] CtxAccountProvider::GetPrimaryVPNInfo(SRGateway) END: 
[2019-02-28 09:54:43:33] [7748] [logonmanager.cpp:313] No gateway configured for primary account. Checking legacy location...
[2019-02-28 09:54:43:33] [7748] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:43:33] [7748] [logonmanager.cpp:333] Legacy gateway configured: 
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:281] VPN is NOT configured
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:294] There is no primary account configured
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:1232] CtxAccountProvider::PrimaryHasDSStore START: 
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:1263] CtxAccountProvider::PrimaryHasDSStore END: 
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:298] Primary account has DS store: no
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:1269] CtxAccountProvider::PrimaryIsEnabled START: 
[2019-02-28 09:54:43:33] [7748] [ctxaccountprovider.cpp:1294] CtxAccountProvider::PrimaryIsEnabled END: 
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:301] Primary account is enabled: no
[2019-02-28 09:54:43:33] [7748] [clientcallback.cpp:121] IsCallbackRegistered( {A9852000-047D-11DD-95FF-0800200C9A66} ,Logon ) returns true
[2019-02-28 09:54:43:33] [7748] [clientcallback.cpp:140] IsCallbackRegistered ( Logon ) returns true 
[2019-02-28 09:54:43:33] [7748] [clientcallback.cpp:121] IsCallbackRegistered( {A9852000-047D-11DD-95FF-0800200C9A66} ,Logoff ) returns true
[2019-02-28 09:54:43:33] [7748] [clientcallback.cpp:140] IsCallbackRegistered ( Logoff ) returns true 
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:309] Logon and Logoff callbacks are registered
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:377] Will not show logon/logoff menu item
[2019-02-28 09:54:43:33] [7748] [genericuemodulemanager.cpp:380] APPR_GET_MENU_LOGON_STATE, ret = 0.
[2019-02-28 09:54:45:189] [7748] [genericuemodulemanager.cpp:411] APPR_SYSTRAY_ICON_RIGHT_CLICK issued
[2019-02-28 09:54:45:189] [7748] [genericuemodulemanager.cpp:421] Send the request to all plugin to get send their menu
[2019-02-28 09:54:45:204] [8712] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 09:54:45:204] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 09:54:45:204] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 09:54:45:204] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 09:54:45:204] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 09:54:45:204] [8704] [windowsipc.cpp:171] CWindowsIPC::Connect CreateFile, GetLastError() returns 0
[2019-02-28 09:54:45:204] [8704] [genericclientregistration.cpp:451] Sending build menu request message to Self-service
[2019-02-28 09:54:45:204] [8716] [v1interfaces.cpp:190] In CSDKClientMenu::AddMenu
[2019-02-28 09:54:45:204] [8716] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:45:204] [8716] [v1interfaces.cpp:194] In CSDKClientMenu::AddMenu {A9852000-047D-11DD-95FF-0800200C9A66} Self-service Plug-in
[2019-02-28 09:54:45:204] [8716] [v1interfaces.cpp:213] In CSDKClientMenu::AddMenu {A9852000-047D-11DD-95FF-0800200C9A66} Self-service Plug-in Menu push [type=str] id=100 flags=show|menu_dazzle]"Open"
pop
push [type=str] id=102 flags=hide|menu_preferences]"Preferences"
pop
push [type=str] id=103 flags=hide|menu_exit]"Exit"
pop
push [type=str] id=106]"Delete Passwords"
pop

[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:426] Start reading the menus from the plugin
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:67] pModule is validmenu is not empty
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:490] AppendPluginMenu Entry
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:490] push [type=str] id=100 flags=show|menu_dazzle]"Open"
pop
push [type=str] id=102 flags=hide|menu_preferences]"Preferences"
pop
push [type=str] id=103 flags=hide|menu_exit]"Exit"
pop
push [type=str] id=106]"Delete Passwords"
pop

[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:428] Completing the reading the menus from the plugin
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:490] calling buildmenu
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:264] APPR_GET_MENU_LOGON_STATE issued
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:948] CtxAccountProvider::GetPrimaryVPNInfo(SRGateway) START: 
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:908] CtxAccountProvider::GetPrimaryVPNInfo(SRStore) START: 
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:942] CtxAccountProvider::GetPrimaryVPNInfo END: 
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:973] Primary account doesn't contain VPN info
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:985] CtxAccountProvider::GetPrimaryVPNInfo(SRGateway) END: 
[2019-02-28 09:54:45:462] [7748] [logonmanager.cpp:313] No gateway configured for primary account. Checking legacy location...
[2019-02-28 09:54:45:462] [7748] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 09:54:45:462] [7748] [logonmanager.cpp:333] Legacy gateway configured: 
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:281] VPN is NOT configured
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:294] There is no primary account configured
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:1232] CtxAccountProvider::PrimaryHasDSStore START: 
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:1263] CtxAccountProvider::PrimaryHasDSStore END: 
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:298] Primary account has DS store: no
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:1269] CtxAccountProvider::PrimaryIsEnabled START: 
[2019-02-28 09:54:45:462] [7748] [ctxaccountprovider.cpp:1294] CtxAccountProvider::PrimaryIsEnabled END: 
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:301] Primary account is enabled: no
[2019-02-28 09:54:45:462] [7748] [clientcallback.cpp:121] IsCallbackRegistered( {A9852000-047D-11DD-95FF-0800200C9A66} ,Logon ) returns true
[2019-02-28 09:54:45:462] [7748] [clientcallback.cpp:140] IsCallbackRegistered ( Logon ) returns true 
[2019-02-28 09:54:45:462] [7748] [clientcallback.cpp:121] IsCallbackRegistered( {A9852000-047D-11DD-95FF-0800200C9A66} ,Logoff ) returns true
[2019-02-28 09:54:45:462] [7748] [clientcallback.cpp:140] IsCallbackRegistered ( Logoff ) returns true 
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:309] Logon and Logoff callbacks are registered
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:377] Will not show logon/logoff menu item
[2019-02-28 09:54:45:462] [7748] [genericuemodulemanager.cpp:380] APPR_GET_MENU_LOGON_STATE, ret = 0.
[2019-02-28 09:59:27:105] [5004] [genericworkqueue.cpp:1397] Plugins list before account check is: 
[2019-02-28 09:59:27:105] [5004] [configurationprovider.cpp:757] Started accounts update check.
[2019-02-28 09:59:27:105] [5004] [configurationprovider.cpp:768] About to SaveCtxAccounts
[2019-02-28 09:59:27:105] [5004] [ctxaccountprovider.cpp:1213] CtxAccountProvider::SaveCtxAccounts: START
[2019-02-28 09:59:27:105] [5004] [ctxaccountregistryconfig.cpp:193] CtxAccountRegistryConfig::SaveCtxAccounts: START
[2019-02-28 09:59:27:105] [5004] [ctxaccountregistryconfig.cpp:200] CtxAccountRegistryConfig::SaveCtxAccounts: END
[2019-02-28 09:59:27:105] [5004] [ctxaccountprovider.cpp:1217] CtxAccountProvider::SaveCtxAccounts: END
[2019-02-28 09:59:27:105] [5004] [configurationprovider.cpp:771] Finished accounts update check.
[2019-02-28 09:59:27:105] [5004] [genericworkqueue.cpp:1415] Plugins list after account check is: 
[2019-02-28 10:02:43:309] [5240] [v1interfaces.cpp:137] In CSDKRegister::Register
[2019-02-28 10:02:43:309] [5240] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 10:02:43:309] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 10:02:43:309] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 10:02:43:309] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 10:02:43:309] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 10:02:43:309] [7720] [genericclientregistration.cpp:165] Added PID 9116 to client entry {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 10:02:43:309] [7720] [windowspluginstartup.cpp:317] Attempting detection for client {A9852000-047D-11DD-95FF-0800200C9A66}, pid 9116, file C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe
[2019-02-28 10:02:43:864] [7720] [windowspluginstartup.cpp:327] Generated rule "reg:HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C0C37F2015D846E4DB1161BED01D7967\InstallProperties\DisplayVersion" for "Self-service Plug-in" 18.12.0.3
[2019-02-28 10:02:43:864] [6668] [windowspluginstartup.cpp:379] Started client exit monitor for {A9852000-047D-11DD-95FF-0800200C9A66}, pid 9116
[2019-02-28 10:02:43:895] [6576] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 10:02:43:895] [6576] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 10:02:43:895] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 10:02:43:895] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 10:02:43:895] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 10:02:43:895] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 10:02:43:895] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 10:02:43:911] [5904] [v1interfaces.cpp:163] In CSDKRegister::UpdateStatus
[2019-02-28 10:02:43:911] [5904] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 10:02:43:911] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 10:02:43:911] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 10:02:43:911] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 10:02:43:911] [7720] [genericworkqueue.cpp:1522] DequeueThread:  active Workitem process the item normally 
[2019-02-28 10:02:43:911] [7720] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 10:02:43:926] [7160] [v3interfaces.cpp:380] In CSDKControlHandler::Register
[2019-02-28 10:02:43:957] [11004] [v3interfaces.cpp:215]  New Conf callback ID {A9852000-047D-11DD-95FF-0800200C9A66}x239c for plugin {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 10:02:43:957] [11004] [v3interfaces.cpp:230]  Set up deffered config update for plugin {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 10:02:43:957] [11004] [v3interfaces.cpp:246]  Pending service record set
[2019-02-28 10:02:43:957] [11004] [genericworkqueue.cpp:1743]  CGenericWorkQueue::QueueWorkItem wake up the dequeue thread as we have an item in the queue
[2019-02-28 10:02:43:957] [7720] [genericworkqueue.cpp:1494] DequeueThread: waiting on event
[2019-02-28 10:02:43:957] [7720] [genericworkqueue.cpp:1496] DequeueThread: Got reset event
[2019-02-28 10:02:43:957] [7720] [genericworkqueue.cpp:1510] DequeueThread:  active Workitem is not null 
[2019-02-28 10:02:43:957] [7720] [genericworkqueue.cpp:1516] DequeueThread:  active Workitem creating the new thread 
[2019-02-28 10:02:44:52] [9968] [genericworkqueue.cpp:903] DeferredConfigCallback:  Send Service Record update for all clients matching ID {A9852000-047D-11DD-95FF-0800200C9A66}
[2019-02-28 10:02:44:52] [9968] [srclientupdater.cpp:37] SRClientUpdater::SendServiceRecordToClient:  ServiceRecordsXml=  
[2019-02-28 10:02:44:52] [9968] [srclientupdater.cpp:38] <?xml version="1.0" standalone="yes"?><Services xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.citrix.com/ServiceRecord" xsi:schemaLocation="http://www.citrix.com/ServiceRecord ServiceRecord.xsd"/>
[2019-02-28 10:02:44:52] [9968] [srclientupdater.cpp:54] SRClientUpdater::SendServiceRecordToClient:  client is running and has registered configuration callback. ClientID {A9852000-047D-11DD-95FF-0800200C9A66} 
[2019-02-28 10:02:44:52] [9968] [v3interfaces.cpp:290] In CSDKClientConfiguration::SendConfiguration
[2019-02-28 10:02:44:52] [9968] [windowsplatformfactory.cpp:1277] Running as Receiver Inside.
[2019-02-28 10:02:44:52] [9968] [windowsipc.cpp:171] CWindowsIPC::Connect CreateFile, GetLastError() returns 0
[2019-02-28 10:02:44:52] [9968] [windowsipc.cpp:171] CWindowsIPC::Connect CreateFile, GetLastError() returns 0
[2019-02-28 10:02:44:83] [8964] [v8interfaces.cpp:149] In CSDKV8Handler::ARGetVpnCapability
[2019-02-28 10:02:44:83] [8964] [v8interfaces.cpp:179] In CSDKV8Handler::ARGetVpnCapability Capability = 0

 

Can anyone help me please!!! If I don't solve this problem I have to install a different operating system (actually I have windows 7)

Thanks in advance

Best regards

Jampierre

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Hi,

 

What version of Citrix Receiver you have installed ?

 

Can you run the Receiver cleanup utility Please note "Receiver cleanup utility is not required while upgrading to the Receiver for Windows 4.4 or newer. Receiver for Windows 4.4 or newer can upgrade from anyolder version of Receiver without the need of using the cleanup utility." But you try to cleanup and reboot your machine and reinstall the Citrix Receiver. Also check your AV in case if deleting the .ica file

 

https://support.citrix.com/article/CTX137494

 

Thanks

Manoj

 

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