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Cannot start app. Please contact your help desk.


kissa mies

Question

Hi,

 

I am being a freelancer on certain company with own laptop. They have provided me with Citrix Desktop and VDI. Desktop works fine and dandy but I am only allowed to use browser with it so I requested to get VDI experience as well. However, when starting the VDI I am getting plain and dull "Cannot start app. Please contact your help desk." Their SD cannot help me because of my own laptop but stated that the problem is most likely within the receiver.

 

I have went through google and bing (yeah I am desperate) with this but none of the answers have helped me to get this working. I am unable to find anything relevant from event viewer and the Citrix installation folder does not seem to have any logs.

 

Any idea what I could try or look at to get this working?

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10 answers to this question

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4 minutes ago, Carl Stalhood1709151912 said:

You're getting this error in the web browser? If so, then your virtual desktop is probably not booted or some other error in your datacenter. Your Citrix team should be able to look in StoreFront and Delivery Controller logs to see the problem.

 

I am getting this error in browser and also in the Citrix Receiver application. After I have pressed the VDI button it takes something like 2-3 seconds to pop out the error message. I am wondering if it could connect anywhere within that time.

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There are two parts to the connection: web browser, and ICA. If the error is in the web browser, then StoreFront was not able to generate an .ICA file that your Workspace app can use to connect. That means the virtual desktop in the datacenter is not booted or something like that. If the error was a popup (not in the browser), then that would be a different problem.

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13 minutes ago, Carl Stalhood1709151912 said:

There are two parts to the connection: web browser, and ICA. If the error is in the web browser, then StoreFront was not able to generate an .ICA file that your Workspace app can use to connect. That means the virtual desktop in the datacenter is not booted or something like that. If the error was a popup (not in the browser), then that would be a different problem.

 

This error is a popup in the Citrix Receiver client on Windows 10.

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2 hours ago, Carl Stalhood1709151912 said:

Does the error show up inside the browser window? If so, that's a datacenter problem.

 

Or is the error popped up in a separate window? Then that could mean your client machine does not have connectivity to the datacenter, or some security software (or firewall, or proxy) is interfering with the connection.

 

Thank you Carl. You truly are genius. The error is showing inside the browser window and with that I got the internal team to investigate further.

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