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Director "Reset Profile" button is greyed out and there is no profile information available in user details

Terry Rebstein


We are not seeing user profile details (size and number of files) instead we see cannot retrieve data. Also the reset profile button is greyed out so administrators must manually browse the file share to delete users profiles.


We are seeing this on VDA 7.17 and associated UPM version as well as VDA 1811. Tried the following:





Rebuilt a new director server based on 7.1811 and same issue.


DDC is ver 7.17


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