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wfshell.exe crash with Server 2016 and Citrix 1808/1811 VDA


John Taussig

Question

I am seeing that wfshell.exe is crashing when using Server 2016 to host Citrix Apps with either the 1808 or the 1811 VDA version.  This is a crippling problem.  Note that the 7.15 CU3 VDA works perfectly fine. 

 

This seems to be a different problem than some of the other problems that have been documented with wfshell.exe crashing -- the faulting module is Icactls.dll, I don't have bidirectional content redirection policy enabled, and the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AppSetup value is set correctly with just one entry for cmstart.exe.

 

Log Name:      Application
Source:        Application Error
Date:          2/15/2019 10:13:40 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXXXX
Description:
Faulting application name: wfshell.exe, version: 7.20.0.10, time stamp: 0x5be5b3d2
Faulting module name: Icactls.dll, version: 7.20.0.10, time stamp: 0x5be5b3d2
Exception code: 0xc0000005
Fault offset: 0x0001192f
Faulting process id: 0x1ba4
Faulting application start time: 0x01d4c54107df4a94
Faulting application path: C:\Program Files (x86)\Citrix\System32\wfshell.exe
Faulting module path: C:\Program Files (x86)\Citrix\System32\Icactls.dll
Report Id: f3a49d72-8197-4309-8394-4dd729028ac3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-02-15T15:13:40.839709000Z" />
    <EventRecordID>11522</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>wfshell.exe</Data>
    <Data>7.20.0.10</Data>
    <Data>5be5b3d2</Data>
    <Data>Icactls.dll</Data>
    <Data>7.20.0.10</Data>
    <Data>5be5b3d2</Data>
    <Data>c0000005</Data>
    <Data>0001192f</Data>
    <Data>1ba4</Data>
    <Data>01d4c54107df4a94</Data>
    <Data>C:\Program Files (x86)\Citrix\System32\wfshell.exe</Data>
    <Data>C:\Program Files (x86)\Citrix\System32\Icactls.dll</Data>
    <Data>f3a49d72-8197-4309-8394-4dd729028ac3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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On 28.5.2019 at 3:48 PM, John Taussig said:

No solution.  Using the older VDA version as a workaround.

 

 

HI 

 

i probably try this.

 

it is kind of complicate:

we work byod, so it is always a double hop to the server where wfshell crashes. and only appears if Hyper-V is below. we have some moonshot servers, without problems.

problem is, with rdp this is not happening, and user know that, so they start to dont like Citrix.... 

 

i have an open incident 78993710 and we are working as usual.

make first vda and second vda same version, uninstall mcafee and try again..

 

thx and remain

Thorsten

 

 

 

 

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