Jump to content
Welcome to our new Citrix community!
  • 1

Black screen delay at logon

Sir A


We are running 2012R2 servers with XenApp 7.15 CU3. Desktops have been published. Problem is that logon takes about 70 seconds for the users. There is a delay of 30 seconds at logon, where only a black screen is displayed. After a bit of troubleshooting I found out that its the UPM policy thats causing this delay at logon.

If I set the following folder to be mirrored, AppData\Local\Microsoft\Windows\Caches, users experience this delay at logon. If that folder is removed from the UPM policy, then the users do not experience the delay.

But the problem is that if that folder is not mirrored, then the users experience blank start menus, as outlined in this Citrix article, https://support.citrix.com/article/CTX238419 

So we have no choice but to mirror that folder. The start menus are redirected from the file server, and an .xml start layout is fetched from the same file server for the users at logon.

Has anyone else experienced the same problem?

Link to comment

2 answers to this question

Recommended Posts


This topic is now archived and is closed to further replies.

  • Create New...