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Enable on-screen Keyboard while bluetooth device is connected


Jimmy Bridges

Question

I am trying to get the Citrix on-screen keyboard to display while a bluetooth barcode scanner is paired with an iPad.

Selecting "Keyboard" from the Citrix menu brings the entire keyboard when no device is connected, but when the bluetooth barcode scanner is connected only the very top bar that has the Extended Keys appears.

Any ideas on how to get the keyboard to appear while the barcode scanner is also connected?

My only solution right now is keep turning off and on the barcode just to type a few numbers in between scans.

Thanks!

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3 answers to this question

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This is a known issue and Citrix is working to have this fixed. If you are still experiencing this issue, please contact Citrix support

 

Ref: https://docs.citrix.com/en-us/citrix-workspace-app-for-android/whats-new.html#fixed-issues

On an Android 7 device with a physical keyboard attached, the soft keyboard does not appear when you tap the Keyboard option in the session toolbar. [RFANDROID-1442]

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