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UPM Microsoft document cache issue


Daniel Langdon

Question

I have an issue when users open excel files they get an error about the document cache needs to repair.

 

I can see this is a UPM issue,because when I disable UPM processing excel documents load with out issue.

 

I have attached a screen shot error, and I believe for what ever reason the cache location is not creating correctly  .

 

C:\Users\Username\AppData\Local\Microsoft\Office\16.0\OfficeFileCache

 

there is only one file 

 

CentralTable.ini

 

but there should be 3 files 

 

CentralTable.accdb

CentralTable.laccdb

CentralTable.ini

 

If I delete the folder , and open an excel spreadsheet it crashes.

the folder is re created but  again only with CentralTable.ini.

 

 

Hoping some one has seen this before and could suggest a fix , I am just going around and around in citrix support.

 

upm.JPG

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I am experiencing this same issue.  Removing the cache folder (  AppData\Local\Microsoft\Office\16.0\OfficeFileCache ) temporarily resolves the issue, but it doesn't seem to be a long term fix.  I'm not sure if it's UPM or something else causing the issue.

 

When I look in this folder, I usually only see one file.  It's like something is preventing the entire configuration from being made.  I wish I could just disable this cache, but I can't seem to find a way to do that, either!

 

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