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Netscaler Gateway plugin does not work on MacOS Mojave 10.14.2 (18C54)


Aslanbek Umar

Question

The client(on MacOS Mojave 10.14.2 (18C54)) connects to the CAG but the connection does not work. When we try to use Windows workstation with the same account all is okay. We have such problems with several Mac computers. Could you help us to solve this problem?
I can provide additional information if you need it.

Thanks in advance.

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1 answer to this question

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When our MAC Clients upgradeded to Mojave we had an issue where the client was blocked by a new Apple security feature.

Try going to Settings Security & Privavcy  and above the padlock see if you havethe allow buttonsaying "System Software from developer "Citrix Systems, incorporated" was blocked from loading" 

 

After Allowing this we were able to get the MACs working, some did require a reinstall afterwards.

 

Regards

 

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