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Citrix Workspace Applications Not Displaying Correctly on Multiple Monitor Configuration with MacOS


Josh DeLeenheer

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Greetings,

 

Starting today the Citrix applications began experiencing issues with displaying on system configured with multiple monitors. I recently swapped one of the monitors for a larger unit with high resolution; however, even when I attempt to display the application on the pre-existing monitor only half of the application appears on and it is black. I have read accounts describing a similar issue that occurred with Windows and the resolution was to modify the DPI scaling preferences but I haven’t seen the preferred method for resolving this issues on Macs. Any help would be appreciated.

 

Thank you,

 

Josh

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On 12/5/2018 at 7:03 PM, Tejus Adiga M said:

Hi Josh,

 

By default there is a limit on video memory VDA can have. This limits the display let area. You can ask your Citrix admin to extend the display memory limit. Please follow this article.

 https://support.citrix.com/article/CTX201696

 

Tejus

Hi Tejus,

 

Thank you for your response. Is that to say that I would need to contact the Citrix admin for each client I work for to make that request? I contract for multiple clients so each would need to extend the display memory limit?

 

Josh

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