Script Error on Receiver\Workspace Launch

[Trey Wessel]

Hello Everyone,

 

My users have recently started getting the following error. It happens on logon regardless of receiver or work space version. See attachment:

 

The error references _start.html, I've looked at the location referenced in the file and it errors on the following section of the file, in the beginning section it points to my storefront base URL. 

 

(arr?"]":"}");}};xhttp.open("POST",NS_CSM_u,true);xhttp.send(JSON.stringify(cm));}}}}if(window.addEventListener)

 

 

I get the error regardless of going through the NSGW or directly tot he storefront base URL so I have ruled out the ADC.

 

 

Has anyone see this error before, tier 1 citrix support has not. 

 

 

 

Deployment Info is below,m I;ve also attached the screenshot error, receiver logs and _start.html file that is being referenced 

 

NS 12.1 48.13

Storefront 3.14.0.27

XenDestop 7.17

Receiver 4.X 

Work space 18.X

Receiver_.log

_start.html

[Trey Wessel]

- Couple Updates - 

 

This script error was popping up twice. I was able to reduce it to one by disabling Require Token Consistency on the store in question.

 

Additionally, To further pinpoint the issue I disabled the SSL requirement of receiver \ work space then directly pointed it to a storefront server (no the storefront base url) To totally remove the netscaler from the equation. Same issue.

 

I was originally told by Citrix that this is a network issue and consult my network team but im not seeing it. They have asked that I open a new ticket and request that it be sent to the storefront support team.

[Martin Gotfredsen]

• Had the same error on some of our clients.
• Ran ReceiverCleanupUtility, rebooted and reinstalled Receiver.
• Problem solved.

[Trey Wessel]

I run receiver cleanup each time I install the client.  I have a call scheduled with Citrix support today to investigate further. 

[Trey Wessel]

Turn outs it something to do with AppFlow, disabled it and now the error is gone.  Im going to enable it later and look at the options that are selected.

[Trey Wessel]

Turn outs it something to do with AppFlow, disabled it and now the error is gone.  Im going to enable it later and look at the options that are selected.

[Patrick Karall1709152689]

Hi,

 

Same issue here. I'm using Netscaler for StoreFront Loadbalancing. After disabling Appflow Logging and resetting Receiver the error disappears. Does anybody know, why nd how this can be solved? Because I need Appflow Logging for ADM (formerly known as MAS).

 

br, Patrick

[Ueli Beyeler]

Hi All,

we have exactly the same error when enabling appflow on LB for StoreFront. We also want to use ADM, but with this bug we can not enable analytics for LB.

Any help is highly appreciated.

 

[Vincent Drouin1709156970]

Does anybody find a workaround without disabling appflow ? I have the same behavior with latest WorkspaceApp, SF 1809 and ADM 13 (mas).  Thanks

[Trey Wessel]

I was able to get my issue resolved bu upgrading our ADC , workspace version and MAS.  After that, I re-enabled appflow and the issue hasn't been seen again.